[Hiring] Associate Billing Analyst @RR Donnelley

Role Description

The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys, and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline-driven environment.

• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests.
• Responsible for the submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
• Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing by providing expert level subject matter support.
• Liaise with billing attorney/secretary and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions.
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system.
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.

Qualifications

• Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.
• 1+ years of e-billing experience within a corporate law department or law firm.
• Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker).
• Proven knowledge and experience with BillBlast.
• Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus.
• Proficiency with Windows-based software and Microsoft Applications such as Excel, Word, and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports.
• Strong reading comprehension, analytical and problem-solving skills.
• Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands.
• Able to influence/steer at a senior and executive level within and outside client groups.

Requirements

• The pay range for this role at the noted RRD location is $28 to $30 / hour.
• Typically, roles follow step progressions to a target rate or set increments over time.
• Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.