[Hiring] AR Lead - Billing and Collections @Cornerstone Service Center

Role Description

As a highly visible, accessible, and dedicated member of our service team, the primary purpose of this position is to train various agency staff in the revenue cycle which includes billing, collecting, and recording revenue transactions in the home health and hospice industry.

• Support the accounts receivable functions under the supervision of the Revenue Cycle Manager.
• Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles.
• Train, monitor and update the policies and procedures related to current government regulations for home health and hospice.
• Assist agencies in the development and use of accounting policies and procedures and establish a rapport in and between departments.
• Monitor internal controls to assure compliance with established procedures related to revenue and accounts receivable.
• Partner with AR Market Leaders with monitoring accounts receivables and developing action plans.
• Expert knowledge on software systems used in home health, hospice, and home care lines of business.
• Ability to train staff on software systems and processes.
• Develop and utilize software reports for AR metrics and trends.
• Monitor the workflow process within the system and alert appropriate organizational resources.
• Manage time equally between service center projects and field support.
• Utilizes ticketing software by routing and troubleshooting claim and EMR issues.
• Lead and manage a team of AR Resources.
• Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health and hospice field.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Maintain and demonstrate company culture and values.

Qualifications

• 2+ years’ experience of accounts receivable experience in Home Health and Hospice lines of business.
• Experience assisting, training, and supporting business office manager at multiple sites a plus.
• Experience in the following platforms a plus: Homecare Homebase and Waystar.

Company Description

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.

• Affiliates of Pennant Services operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states.
• These operations have no corporate headquarters or traditional management hierarchy.
• They operate independently with support from the “Service Center,” a world-class service team that provides centralized resources.
• We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebrate Ownership.