[Hiring] AR & Collections Associate @JumpCloud

Role Description

The AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.

The ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently.

Responsibilities:

• Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.
• Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.
• Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.
• Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.
• Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.
• Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.
• Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).
• Post daily customer payments by recording cash, checks, and credit card transactions.
• Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.
• Effectively communicate with the Sales, Operations, and Finance teams.
• Participate in Governance calls and handle ad hoc projects as assigned.

Qualifications

• Bachelor’s degree in accounting/finance or related field.
• 1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.
• Basic knowledge of sales contracts and standard payment terms.
• Flexibility to work an early shift schedule to provide coverage and support for European time zones.
• Intermediate to Advanced Excel skills.
• Strong analytical, organizational, verbal and written communications, and interpersonal skills.
• Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.
• Knowledge and experience with automation tools and processes would be an added advantage.
• Flexibility and adaptability to navigate frequent changes in a fast-growing company.

Location

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Benefits

• Work in a fast, SaaS-based environment.
• Collaborate with amazing talent across each department.
• Opportunity to share and grow your expertise.
• Voice in the organization with a seasoned executive team.
• Supportive board in a proven market.

Equal Opportunity Employer

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.