[Hiring] Analyst, SOX Compliance @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Analyst, SOX Compliance (Business Controls) strengthens Genesys' global Sarbanes-Oxley compliance program by:

• Evaluating business processes
• Assessing financial reporting risks
• Ensuring controls are designed and operating effectively

This role offers a clear opportunity to deepen SOX expertise, gain visibility across enterprise processes, and grow into broader responsibilities within the compliance function.

Key Responsibilities

• Drive SOX planning, scoping, and risk assessment activities for assigned business processes in coordination with process owners and external auditors
• Lead end-to-end business process walkthroughs to assess control design, identify risks, and determine whether controls appropriately address financial reporting objectives
• Execute testing of business process controls, including relevant IT-dependent and manual application controls (ITACs), to provide well-supported conclusions on operating effectiveness
• Identify control gaps and deficiencies, evaluate their severity and potential impact, and communicate findings clearly to relevant stakeholders
• Develop clear, accurate, and audit-ready documentation of testing procedures, evidence, findings, and conclusions to support an efficient SOX program
• Drive timely remediation by coordinating with control owners, tracking corrective actions, and evaluating whether identified deficiencies have been effectively resolved
• Improve the effectiveness and scalability of the SOX program by identifying opportunities to strengthen risk coverage, documentation quality, and testing efficiency
• Build trusted partnerships across Finance, IT, operational teams, and external audit while managing competing priorities across global time zones and audit timelines

Qualifications

• 2+ years of experience in SOX compliance or Internal Audit, with direct experience evaluating and testing business process controls
• Demonstrated experience performing business process walkthroughs, control design assessments, operating effectiveness testing, and control gap analysis
• Strong understanding of risk assessment, internal controls, audit evidence, deficiency evaluation, and SOX documentation requirements
• Demonstrated professional judgment, critical thinking, analytical problem-solving, and root cause evaluation capabilities
• Strong written and verbal communication skills, including the ability to explain control concepts and findings clearly to non-specialist stakeholders
• Proven ability to independently manage multiple priorities, meet audit timelines, and maintain high standards of quality and accuracy with minimal supervision
• Proficiency with AI tools and Microsoft Excel, Word, and PowerPoint, with the flexibility to collaborate periodically across global time zones, including with U.S.-based stakeholders and external auditors

Preferred Qualifications

• CA, CIA, or CPA qualification
• Exposure to IT General Controls (ITGCs), with an understanding of how ITGCs support business process controls and financial reporting
• Experience collaborating with external auditors and cross-functional stakeholders across Finance, IT, and operational functions
• Experience contributing to SOX program improvements, remediation activities, or control optimization initiatives
• Experience testing IT-dependent or manual application controls (ITACs) within business processes

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.