[Hiring] Analyst - Mortgage Complaints & UDAAP Testing @Treliant LLC

Role Description

Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients.

• Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call.
• Identify whether calls constitute a complaint in accordance with specified definitions.
• Identify whether there may be UDAAP/UDAP concerns.
• Update testing systems to report identified observations, errors, and failures.
• Explain and support findings.
• Contribute to the regular status reporting.
• Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities.
• Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work.

Qualifications

• 5+ years of relevant or applicable work experience.
• Bachelor’s degree from an accredited college or university.
• Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations.
• Proficiency with Black Knight’s MSP, Microsoft Word, Excel, and PowerPoint (advanced Excel skills are a plus).
• Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity.
• Ability to analyze complex problems using data from multiple sources.
• Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally.
• Ability to communicate with confidence and demonstrate social awareness.
• Strong collaborative and interpersonal skills.

Benefits

• Primary Location: Remote
• Primary Location Salary Range: $25/hr - $75/hr
• Comprehensive, total rewards package that includes competitive compensation.
• Flexible benefit package reflecting commitment to a diverse and supportive workplace.
• Eligibility for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan.