[Hiring] Analyst - Business Banking Client Services @Commonwealth Bank

Role Description

Business Banking Client Services (BBCS) supports the in-life Commercial Lending needs of the Commonwealth Bank of Australia’s Business Bank. The 50-person strong team supports over 14,000 customer needs a year from 8+ locations around Australia.

The Business Banking Client Services Commercial Lending team plays a critical role in ensuring the financial wellbeing of small business lending customers and communities. Our nationally based commercial analysts work collaboratively with bankers, specialists, and support teams to review the commercial lending needs of small business customers and support a variety of commercial needs including:

• Discharges (Full and Partial)
• Pricing requests
• Lending Decisions
• Restructures and debt consolidations
• Credit Reviews

Reporting to the Team Manager, Commercial Lending, the Analyst role supports the assessment and processing of commercial lending applications. We have options for you to work in any location across Australia. By having a dispersed workforce, this allows us to better understand and support all of our customers with any of their commercial lending needs.

Your Responsibilities:

• Work closely with customers and their authorised representatives (e.g. solicitors, accountants) to support the commercial lending needs of CBA’s business customers
• Prepare well-reasoned credit decisions and correspondence in line with CBA credit strategy
• Provide high-quality, timely customer service
• Develop and maintain professional relationships in support of team goals and objectives
• Support your Manager and Executive Manager with special projects as required

Qualifications

• A recognised qualification or degree in a Risk/Compliance/Finance/Business related discipline
• CAA 2 or higher
• Tier 2 (highly regarded, if not already attained role requirement is to obtain Tier 2 within 30 days of commencing in role)

Requirements

• A passion for customer service with a focus on innovation and solutions-focused thinking
• Strong commercial lending and credit decisioning experience (CAA 2 or higher)
• Strong commercial acumen and an understanding of business structures
• Strong understanding of business lending product and associated processes/systems
• Attention to detail and ability to communicate with a variety of stakeholders
• Advanced analytical and Microsoft Excel skills
• Exceptional written and oral communication skills
• Ability to work under pressure and to tight deadlines
• Good organisational and time management skills
• Previous experience in a similar role

Company Description