[Hiring] Accounts Receivable Supervisor @Helping Hands Family

Role Description

This position provides operational leadership and oversight for the Accounts Receivable team, with accountability for AR performance, collection strategy, aging, and resolution of complex receivable issues. The role leads root cause analysis, identifies payer and process trends, and develops actionable strategies to improve collections, reduce aging, mitigate bad debt, and prevent recurring issues. The position provides coaching and direction to Accounts Receivable Specialists and works cross-functionally with various partners to resolve complex client- and payer-specific issues.

The Accounts Receivable Supervisor reports directly to the RCM Manager and is responsible for translating AR performance data into tactical actions, escalating issues appropriately, and driving timely resolution of high-dollar, high-risk, and complex receivable balances. The position operates in a fully remote environment and requires strong independent judgment, analytical skills, communication, and cross-functional collaboration.

Job Duties and Responsibilities

• Provide leadership, coaching, and mentoring to Accounts Receivable Specialists.
• Set a positive example for performance, work ethic, professionalism, accountability, and customer service.
• Establish clear expectations and promote a culture of continuous improvement and ownership.
• Provide performance management and development planning for assigned staff.
• Assess and define training needs.
• Interview, hire, and train new employees.
• Produce and administer performance evaluations and execute employee disciplinary actions when needed.
• Develop and maintain KPIs to monitor performance and progress against metrics.
• Serve as an escalation path for resolving more complex issues.
• Analyze AR, denial, and payer trends to identify root causes and develop actionable recommendations.
• Ensure root cause analysis is performed as necessary and make recommendations to improve internal processes.
• Monitor and manage the aged accounts receivable inventory.
• Own assigned collection and AR performance targets and hold the team accountable for timely resolution of receivables.
• Document, implement, and continuously improve standard operating procedures for Accounts Receivable.
• Provide regular and ongoing reporting of receivable ageing and performance against established collection metrics.
• Collaborate with relevant peers in various departments.
• Identify opportunities to leverage technology, automation, and workflow optimization.
• Monitor team productivity, work queues, inventory coverage, and account resolution performance.

Qualifications

• Three or more years of related experience in healthcare accounts receivable, revenue cycle management, payer operations, or collections.
• A minimum of two years of supervisory or leadership experience.
• Proficiency in Microsoft Office, including Excel.
• Demonstrated ability to analyze data, interpret performance reports, identify trends, and translate findings into actionable recommendations.

Preferred Qualifications

• Experience working with accounts receivable in applied behavior analysis, behavioral health, or other healthcare environments strongly preferred.
• Experience working within the CentralReach platform preferred, particularly within revenue cycle, billing, authorization, or accounts receivable workflows.

Benefits

• Base Salary Range: $65,000 — $70,000 USD.

Company Description

Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.