[Hiring] Accounts Receivable Specialist @Overjet

Role Description

The AR Specialist plays a critical role in ensuring a smooth billing and collections experience for Overjet customers. This role serves as the front line for billing inquiries, invoice follow-ups, and payment collections, working closely with customers to resolve issues and ensure timely payment.

This position is ideal for someone who excels at communication, problem solving, and customer relationship management. The Accounts Receivable Specialist will work cross-functionally with teams across Finance, Customer Success, Sales, and Operations to investigate billing questions, resolve disputes, and guide customers through the payment process.

We’re excited to add someone who is highly organized, proactive, and persistent in driving issues to resolution while maintaining a positive and professional customer experience.

This position is completely remote and will require work between 9 am and 5 pm ET. It will be paid in USD.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with internal teams such as Sales, Customer Success, and Finance
• Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up
• Work with customers to address concerns, clarify invoice details, and resolve disputes
• Maintain a professional and empathetic approach when communicating with customers, including in challenging or escalated situations
• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems
• Assist with maintaining accurate customer billing records and payment status
• Support the Finance team with reporting and operational improvements related to billing and collections

Qualifications

• Bachelor’s degree in Finance, Business, or a related field
• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
• Able to work continental US hours
• Strong written and verbal English skills, with confidence interacting with customers by phone and email
• Strong interpersonal skills to handle customer issues
• Highly organized with strong follow-up skills and attention to detail
• Self-starter who takes ownership of issues and drives them to resolution
• Comfortable managing multiple conversations, cases, and priorities simultaneously
• Experience working in fast-paced or high-growth environments is a plus
• Familiarity with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) is a plus

Company Description

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
• #4 on FastCompany's Most Innovative Companies list in Healthcare for 2026
• Named one of the TIME Best Inventions of 2024
• Recognized in Newsweek’s Most Loved Workplaces in America 2024
• Won the Dental Health category at the Digital Health Awards 2024
• Recognized as one of the Top Startups of 2023 by LinkedIn
• Included on the definitive 2022 Forbes AI 50