[Hiring] Accounts Receivable Specialist @Jamf

Role Description

The Accounts Receivable Specialist is responsible for the end-to-end management of billing, collections and cash application activities for customers across assigned regions, ensuring accurate invoicing, timely collection of outstanding balances and prompt resolution of billing inquiries. This role involves working directly with customers and internal stakeholders to manage delinquent invoices, support accounts receivable requests and maintain strong cross-functional relationships, while demonstrating a high level of accuracy, efficiency and professionalism. The specialist operates independently, supports cash-flow objectives and ensures compliance with company policies, controls and audit requirements across multiple geographies.

• Process daily billings across global entities, ensuring accurate and timely order, subscription and invoice management.
• Investigate and resolve billing errors, Oracle interface issues and subscription discrepancies.
• Upload invoices to customer billing portals, support consolidated billing requirements.
• Provide invoice copies, statements and supporting documentation as requested.
• Proactively contact customers regarding overdue balances and follow up on delinquent invoices.
• Respond to customer inquiries within defined SLAs, maintaining clear documentation and audit trails.
• Reconcile customer statements and accounts, complete customer and vendor forms and support credit hold and dispute resolution activities.
• Apply customer payments to open invoices, investigate unapplied or unidentified cash and clear balances within defined timelines.
• Review remittance information, bank statements and payment files to ensure accurate cash matching and posting.
• Perform month-end accounts receivable close activities, including aging reviews and reconciliations.
• Maintain accurate and complete records across all systems.
• Collaborate closely with Sales, Revenue Accounting and Order Management to resolve customer issues and support business operations.
• Contribute to continuous improvement initiatives, including process optimisation and system enhancements.

Qualifications

• Minimum of 2 years’ experience in billing, accounts receivable or collections, preferably with global customer exposure. (Required)
• Professional working proficiency in English. (Required)
• Demonstrated ability to accurately process a high volume of data and manage multiple tasks in a fast-paced environment.
• Strong organisational, analytical and time management skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency in Excel and experience with billing/AR systems (e.g. Salesforce, Oracle).
• Ability to work independently and as part of a team.

Requirements

• Bachelor’s Degree in Accounting, Finance, or related field (Preferred).
• A combination of relevant experience and education may be considered.

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Volunteer time off allows employees to support and give back to our communities.
• Pay Transparency: Base pay is one part of our total compensation package and is set within a defined range.
• Pay Transparency Range: $49,800 — $99,800 USD