[Hiring] Accounts Receivable Specialist @Instinct Science

Role Description

This job, and the team at Instinct, is remote. As the Accounts Receivable (AR) Specialist, you will own the full AR lifecycle and be responsible for achieving Instinct’s monthly AR performance targets. This role is ideal for a high‑drive, early‑career professional eager to take on significant responsibility and grow quickly within a scaling SaaS organization.

• Oversee invoicing, contract entry, collections activity in Centime, and dunning and churn‑prevention workflows for self‑serve subscriptions.
• Requires strong attention to detail, ambition, and consistent execution of AR processes while partnering cross‑functionally to support cash‑flow management.

What You’ll Do

• Own the Accounts Receivable function and achieve monthly AR performance targets, including aging, collections effectiveness, and DSO goals.
• Understand how AR performance impacts the company’s cash flow and apply this insight to support strong financial outcomes.
• Prepare, process, and distribute customer invoices in accordance with contract terms and monthly billing schedules.
• Enter customer contracts, renewals, and modifications accurately into billing systems.
• Maintain accurate customer billing information, ensuring pricing, terms, and contacts are current and complete.
• Use Centime to monitor outstanding receivables, track collection activity, and manage follow-up communications.
• Execute structured dunning workflows for overdue accounts, including customer outreach and escalation steps.
• Support churn prevention efforts for self-serve subscription customers by resolving billing issues that may impact continuation.
• Partner with Customer Success, Sales, and Support to resolve customer questions or billing discrepancies.
• Maintain organized documentation of invoices, contracts, disputes, and collection activity.
• Assist with audit requests related to AR documentation.
• Support ongoing improvements to AR workflows, billing accuracy, and internal controls.
• Participate in special projects assigned by the Controller.
• Respond promptly and professionally to customer emails related to billing, payments, invoicing questions, or AR concerns.

Qualifications

• Understanding of invoicing processes and billing best practices.
• Proficiency with Google Sheets/Excel.
• Strong written and verbal communication skills.
• Ability to work effectively with customers and internal teams.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field (preferred).
• Strong ambition and desire to grow a career in Finance (preferred).
• SaaS or subscription billing experience (preferred).
• Experience working in a high-growth or startup environment (preferred).

Benefits

• Supportive and caring work environment.
• Transparent, open, honest, and empathic culture.
• Competitive compensation.
• Medical, dental, and vision benefits and 401K with match.
• Owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• Generous stipend for personal development.
• All-expense-paid time throughout the year together, including at our annual retreat.