[Hiring] Accounts Receivable Representative @Versant Health

Role Description

The primary job responsibilities include:

• Posting checks and wires, balancing/auditing accounts, and assisting clients with billing/statement problems.
• Providing effective communication with clients and staff while handling inquiries and issues in a courteous, professional, and timely manner.
• Researching & applying daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing Excel spreadsheets.
• Supporting download lockbox files and completing reconciliation as needed.
• Entering daily/weekly credit/debit adjustments into financial systems.
• Working closely with clients, brokers, and TPAs on various problems and concerns regarding billing, statements, and eligibility issues.
• Researching, reconciling, auditing, resolving, and making balance adjustments on accounts when necessary in collaboration with the Sr Billing.
• Managing tracking of adhoc billing in various Versant systems and applying funds.
• Establishing work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives.
• Maintaining and supporting any SOX and/or SOC related control activities, retaining evidence as needed per definition.
• Regular reliable attendance is required.
• Supporting the month-end close across all of Finance.
• Learning and following departmental procedures which include phone and R/T queue responsibilities and activities.
• Providing guidance to the team when there is a technical question.
• Setting up calendar and communicating deadlines.
• Preparing various journal entries.
• Reviewing all Balance Sheet reconciliations and preparing binders for Director’s review.
• Responding to inquiries from group customers, providers, and Client Managers regarding receivable balances due.
• Preparing and updating Excel spreadsheets to track Accounts Receivable and collection efforts.
• Supporting the Senior AR Representative with various reconciliations for month-end close.
• Proficient in resolving issues and/or directing customers to the most appropriate department for resolution.
• Participating in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within departmental goals.
• Identifying pending issues and bringing them to the attention of the supervisor/manager.
• Communicating effectively with internal/external departments on issues.
• Assisting in special projects and department initiatives as assigned.
• Assisting and supporting process improvements for Billing and Accounts Receivables.
• Diffusing and escalating challenging situations.
• Performing other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department.

Qualifications

• High School Diploma/GED or equivalent.
• 1-2 years experience in the insurance, health, or vision care industry required.
• Proven experience in Accounting – Accounts Receivable and Collections.
• 2-3 years of Accounts Receivable experience preferred.
• Experienced and very skilled in working with Microsoft Excel and Word.
• Proficient in Microsoft Excel features such as sorting, filtering, formulas, and vlookup compares.
• Preferred prior experience in customer service and/or accounting knowledge.
• Excellent computer skills and proficiency with word processing and spreadsheets.
• Excellent verbal and written communication skills to communicate with clients via phone and written correspondence.
• Ability to prioritize multiple tasks appropriately.

Requirements

• Compliance with HIPAA & Security Requirements.
• All Associates must adhere to data security guidelines established within the Company’s Privacy & Security Training Program.

Benefits

• Comprehensive and competitive total rewards package designed to support health, financial well-being, and work-life balance.
• Medical, dental, and paid vision coverage.
• Paid time off and company holidays.
• Retirement savings with employer contribution.
• Employee wellness resources and professional development opportunities.
• Additional benefits may include flexible work arrangements and employee assistance programs.