[Hiring] Accounts Receivable Coordinator @Ellis Porter

Role Description

As an Accounts Receivable Coordinator, you will be responsible for supporting the firm's billing and collections operations, assisting attorneys and legal teams with client financial matters, and delivering exceptional client service. You will play an important role in ensuring invoices, account records, and collection follow-up are completed accurately, professionally, and on time. In this role, you will develop an understanding of the industry-specific terms and processes unique to immigration law while building practical experience across billing, e-billing, client communication, accounts receivable, and collections.

What You’ll Do:

• Prepare, review, edit, finalize, and distribute client invoices, including electronic billing through client portals and LEDES formats.
• Help ensure invoices are accurate, complete, and submitted on time in accordance with client billing guidelines, deadlines, and invoicing requirements.
• Respond to routine billing inquiries and support the resolution of invoice discrepancies, rejections, and submission issues by coordinating with clients, attorneys, legal assistants, and internal stakeholders.
• Monitor accounts receivable aging for assigned clients and conduct timely follow-up on outstanding balances, payment commitments, invoice status, and past-due accounts.
• Maintain accurate records of billing activity, client communications, collection efforts, payment commitments, and account status.
• Identify and escalate complex, high-risk, disputed, or non-responsive accounts as appropriate.
• Participate in accounts receivable review meetings with attorneys by preparing account information, documenting action items, and completing assigned follow-up.
• Build and maintain professional client relationships, communicate with tact and discretion about sensitive payment matters related to outstanding balances and payment terms.
• Assist with other projects as assigned by management.

Qualifications

• 2+ years of billing, accounts receivable, collections, customer-account support, or related experience, preferably in a law firm or other professional-services environment.
• Experience with e-billing systems and LEDES invoice formats, such as Legal Tracker, Collaborati, or similar tools, preferred but not required.
• Strong analytical and problem-solving skills, with the ability to research routine issues, follow established processes, and escalate matters appropriately.
• Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients, legal teams, and firm leadership.
• Strong organization, attention to detail, and ability to manage multiple priorities, client-specific requirements, and recurring deadlines.
• Client-service mindset, sound judgment, and the ability to maintain confidentiality when handling sensitive client and financial information.
• Strong Microsoft Office skills, including intermediate to advanced Excel skills.

Benefits

• An opportunity to do challenging, dynamic, highly rewarding work with an inspiring mission.
• A team of intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships.
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences.
• People-centered workplace policies and flexible work schedules, including remote work opportunities.
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and generous paid time off.
• Employees working in person at our Troy or Ann Arbor offices enjoy casual attire, lots of free food, and regular opportunities for exposure to international cuisine and culture.