[Hiring] Accounts Receivable Collection Specialist @Somewhere

Role Description

The A/R Collection Specialist plays a key role in supporting the company’s financial health by ensuring timely and accurate collection of accounts receivable. This role manages the full collections lifecycle—from invoice review and verification through to payment follow-up and resolution.

You will work closely with internal teams and client contacts to resolve outstanding balances, maintain strong client relationships, and uphold a high standard of customer service. The ideal candidate is detail-oriented, proactive, and confident managing multiple portfolios while handling sensitive collection conversations professionally.

Key Responsibilities

• Client & Portfolio Management
  • Act as the primary point of contact for an assigned portfolio of clients and their customers regarding all collection matters.
  • Build and maintain strong client relationships to encourage timely payments and ensure client satisfaction.
  • Monitor accounts for overdue balances and proactively address potential payment risks.
• Collections & Escalation Management
  • Manage escalated collection cases and work with clients and customers to resolve outstanding payments.
  • Negotiate payment arrangements and resolve disputes in a professional and efficient manner.
  • Collaborate with internal teams (credit, operations, and finance) to improve collection outcomes.
• Invoicing & Payment Operations
  • Review and verify invoices for accuracy and compliance with company policies.
  • Support the invoice lifecycle using systems such as CRM platforms, FactorSoft, and other financial tools.
  • Track and report key collection metrics, including Days Sales Outstanding (DSO), recovery rates, and aging reports.
• Process Improvement & Compliance
  • Identify opportunities to improve collection processes and reduce escalations.
  • Ensure all collection activities comply with relevant laws, regulations, and internal policies.
  • Maintain accurate and detailed records of all collection activity and client interactions.

Qualifications

• High school diploma required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Proven experience in accounts receivable, collections, or credit analysis.
• Experience within the invoice factoring industry is a strong advantage.