[Hiring] Accounts Receivable Analyst @SmithRx

Role Description

The Accounts Receivable Analyst serves as a primary financial liaison for our complex customer relationships. This position is responsible for managing a portfolio of accounts to optimize cash flow, mitigate risk and enhance customer relationships. This role is more strategic than traditional collections with a focus on proactive account management and complex problem-solving. The ideal candidate is proactive, highly organized, self-driven with a meticulous eye for detail and superior communication skills. They are able to exercise excellent judgement in resolving cash collection, managing escalations and analyzing data to provide insights to leadership. This role reports to the Senior Accounting Manager, Order to Cash.

What you will do:

• Customer Portfolio Management:
  • Proactively manage the company's collection efforts in an ever-changing, multi-party environment to ensure timely collection of invoices.
  • Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries.
  • Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers.
  • Investigate and perform detailed analysis to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions.
  • Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts.
  • Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services.
  • Train and mentor accounts receivable staff.
• Operational and Accounting Controls:
  • Document and maintain internal control procedures related to invoicing and collection efforts.
  • Assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326 - Financial Instruments: Credit Losses.
  • Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths.
  • Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.
• Financial Analysis and Strategy:
  • Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow.
  • Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship.

Qualifications

• 4+ years of proven experience in a high volume multi-party accounts receivable role.
• Associate’s degree or equivalent professional experience in Accounting or Business Administration.
• Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework).
• Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship.
• Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment.
• Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions.
• Outstanding communication and interpersonal skills with a customer-first orientation.
• Expert understanding of accounts receivable and solid understanding of accounting policy.
• Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus).

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
• Flexible Spending Benefits.
• 401(k) Retirement Savings Program.
• Short-term and long-term disability.
• Discretionary Paid Time Off.
• Paid Company Holidays.
• Wellness Benefits.
• Commuter Benefits.
• Paid Parental Leave benefits.
• Employee Assistance Program (EAP).
• Well-stocked kitchen in office locations.
• Professional development and training opportunities.