[Hiring] Accounts Payable Manager @Customer.io

Role Description

Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.

What we value

• Ownership — you drive the exception queue to zero, not someone else.
• Directness — you enforce policy clearly and kindly, without dodging hard conversations.
• Precision — a mismatched dollar amount doesn't get past you.

What you’ll do

• Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
• Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
• Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
• Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
• Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
• Spot recurring T&E headaches and propose (and document) process fixes.

Qualifications

• 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment.
• Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk).
• Sharp eye for detail and a solid grasp of expense policy enforcement.
• Excellent written and verbal communication skills.
• Ability to manage a recurring, deadline-driven workload.
• Experience with NetSuite or a comparable ERP is a plus.

Compensation & Benefits

• This is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.

Our Process

• No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
• 30-minute video call with a Recruiter.
• 45-minute video call with the Hiring Manager.
• 45-minute cross-functional screen with a member of the AP team.
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.