[Hiring] Accounts Payable Coordinator @Customer.io

Role Description

Hi, I’m Terre Holmes, Accounts Payable Manager, and I’m looking for a Contractor Accounts Payable Coordinator to support the day-to-day operations of our Accounting team. This is a mid-level role - we're looking for someone who already gets the fundamentals of accounting and understands the why behind how we process payables, not just the mechanics of getting an invoice from A to B. You should be able to connect what you're doing day-to-day to where the team is headed, so we're building together instead of you needing a lot of hand-holding along the way.

This is a great role for someone who is detail-oriented, organized, and comfortable working in a fast-paced, collaborative environment. You'll work closely with our AP Manager and broader Accounting team to ensure timely, accurate payables and solid financial hygiene.

One thing we want to be upfront about: this role carries real ownership and can be demanding at times. If you're looking for a steady, identical-every-day kind of job, this probably isn't it. If you want a role where the work matters and you're trusted to run with it, that's exactly what we're building.

• Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation
• Review invoices for completeness and follow up on missing or incorrect information
• Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders
• Onboard new vendors in our accounting system and maintain up-to-date vendor records
• Respond to vendor inquiries with clear, professional communication
• Match invoices to agreements or supporting documentation when applicable
• Reconcile vendor statements against AP records and flag discrepancies
• Reconcile corporate credit card transactions and investigate declined charges
• Support weekly payment runs by preparing payment batches and updating trackers
• Maintain organized digital records to support audits, reporting, and month-end close
• Assist with light month-end activities, including invoice compilation for accruals
• Contribute to ongoing AP process improvements and data clean-up initiatives

Qualifications

• Mid-level AP experience - we're specifically not looking for someone entry-level
• Solid grasp of accounting fundamentals, including accruals and prepaid amortizations (a degree isn't required if you've built this knowledge through hands-on AP experience)
• Startup experience is a big plus
• Strong attention to detail and a high bar for data accuracy
• Clear, professional written communication skills
• Comfort managing routine, deadline-driven work in a remote environment, with the composure to stay steady even when things get a little stressful
• Willingness to ask questions, flag issues, and escalate appropriately
• Experience with Ramp is a plus, especially Ramp Bill Pay.

Requirements

• Enjoy structured, process-driven work and take pride in getting the details right
• Stay organized and calm when handling a steady flow of tasks
• Communicate proactively and follow through consistently
• Prefer clean books and tidy records over "we'll fix it later"

Logistics

• Hours: Full time - 40 hours/week
• Location: Remote, located in the US or Canada
• Contract: 6-months, with possible extension/conversion
• Compensation: $40USD/hour
• Collaboration: Works closely with Accounts Payable Manager

Our Process

• No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.
• 30-minute Zoom call with a Recruiter
• 30-minute Zoom call with the AP Manager
• 30-minute Zoom call with Leadership
• Take-home scenario exercise, followed by a final review call with the AP Manager
• All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.