[Hiring] Accounting Specialist @Third-Party Job Posts

Role Description

As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration.

• Chart of accounts mapping
• Tax setup
• ERP integrations
• Country-specific e-invoicing compliance

This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed.

Qualifications

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable)
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region
• Strong customer-facing communication skills
• Fluent in both Spanish and English; Portuguese is a strong additional plus
• Comfort navigating SaaS platforms and adopting new tools quickly
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Requirements

• Guide Latin American hotel clients through full accounting onboarding
• Translate each customer's unique business processes into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions
• Serve as the internal subject matter expert on Latin American hospitality accounting practices
• Contribute to onboarding documentation and best-practice resources
• Collaborate with Product and Engineering to relay customer feedback

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer