[Hiring] Technical Service Engineer @Remote People

Role Description

Installation & Commissioning:

• Travel to customer sites to perform the mechanical and electrical installation, setup, and commissioning of packaging equipment (e.g., filling machines and down-stream equipment).
• Conduct FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) with customers to ensure machines meet specifications.
• Optimize machine parameters to ensure production efficiency and product quality.

Troubleshooting & Breakdown Maintenance:

• Diagnose and resolve mechanical, electrical, and pneumatic issues on packaging lines.
• Perform urgent repairs to minimize customer downtime.
• Analyze root causes of machine failures and provide long-term solutions.

Preventive Maintenance:

• Conduct scheduled preventive maintenance visits to inspect equipment, replace worn parts, and ensure optimal machine performance and longevity.

Customer Training:

• Provide comprehensive on-site training to customers’ operators and maintenance team on machine operation, safety protocols, and routine maintenance.

Technical Support:

• Offer remote technical support via phone, email, or video call to assist customers with immediate operational issues.

Documentation:

• Complete detailed service reports, documenting issues found, action taken and log customer feedback after each service visit.
• Assist in identifying opportunities for spare parts sales or equipment upgrades.

Qualifications

• Education: Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
• Experience: Minimum of 3 years of experience in a field service or maintenance role, specifically within the packaging machinery, automation.
• Experience with aseptic packaging equipment and specialize in down-stream equipment is highly preferred.
• Technical Skills: Strong knowledge of mechanical systems (motors, gears, conveyors, pneumatics). Proficiency in reading electrical schematics and mechanical drawings.
• Experience with PLCs (e.g., GE, Allen-Bradley, Rockwell) and HMI troubleshooting is highly desirable.
• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-first attitude.