[Hiring] SRE Engineering Manager @Civica

Role Description

We are seeking an experienced SRE Engineering Manager to help lead this evolution: driving operational excellence across our Engineering and LiveOps teams, and embedding reliability, performance, and security into everything we deliver for education, health and care, and local government customers.

• Delivering reliability improvements: In collaboration with our Principal SRE engineer and LiveOps teams, implement and iterate on SRE practices across your team, delivering measurable improvements in availability, performance, and incident response.
• Connecting engineering and operations: Partner with Platform and LiveOps to build and run solutions that scale securely and efficiently.
• Implementing observability: Instrument services with metrics, tracing, and logging through our observability stacks, creating shared visibility across teams.
• Running incident response: Support on-call readiness, run blameless post-mortems, and feed lessons back into engineering and product planning.
• Building automation and standardisation: Implement and improve our IaC and CI/CD practices (Terraform, GitHub Actions, Ansible, Packer, Kubernetes), delivering reusable, auditable patterns.
• Experienced in establishing and evolving core SRE practices - including SLOs, on-call structures, toil reduction, and production readiness and adapting them to the maturity and needs of the organisation.
• Hands-on technical leadership: Get into the code and the systems. Review architecture proposals, prototype reliability solutions, debug complex production issues with your team, and make technical calls on trade-offs between speed, resilience, and cost.
• Technical debt and prioritisation: Identify systemic reliability risks, make the case for addressing them, and ensure technical debt doesn't quietly erode service quality.
• People leadership: Mentor engineers, nurture psychological safety, and foster curiosity and accountability within your team.
• Security and Governance: Collaborate with our Security and Compliance teams to integrate resilience and regulatory requirements (SOC2, ISO27001, PCI) into design and delivery.

Qualifications

• Proven experience leading SRE, DevOps, or Cloud/Software engineering teams (typically 5+ engineers) within a SaaS or complex multi-product environment.
• Strong technical foundation in cloud architecture (AWS, Azure, GCP, or equivalent) and hybrid or cloud migration patterns.
• You can read and review application and infrastructure code, not just delegate it. Comfortable writing automation, debugging distributed systems issues, and making architecture decisions grounded in hands-on experience.
• Solid background in observability tooling and incident management practices, including monitoring, tracing, and alerting. You've used data from these systems to diagnose real production problems, not just configured dashboards.
• Excellent communicator and facilitator. Able to work across Product, Platform, Security, Support and LiveOps stakeholders.
• Skilled mentor who builds clarity, alignment, and confidence in engineers.
• Passionate about reliability and user experience as a culture, not just a function. Embedding SRE principles within your team and across the teams you support.

Requirements

• Experience with large-scale multi-tenant SaaS or hybrid cloud migrations.
• Awareness of ITIL or incident command frameworks adapted for modern SRE cultures.
• Familiarity with multiple observability ecosystems (Grafana, Datadog, ELK, Prometheus).
• Experience working with distributed global teams.
• Experience working in software development and strong familiarity with software lifecycle.

Benefits

• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• ✔ Days of Difference – Up to 3 extra days off for volunteering.
• ✔ Pension Contributions – 5% employer match to support your future.
• ✔ Income Protection – Up to 75% salary cover for long-term illness.
• ✔ Life Assurance – 4x salary tax-free lump sum.
• ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• ✔ Private Medical Insurance – Fast access to private healthcare.
• ✔ Health Cash Plan – Claim back physio, therapies & more.
• ✔ Dental Insurance – Cover for routine & emergency care.
• ✔ Affinity Groups – Join employee-led communities.
• ✔ Bounty Bonus – Refer a friend & get rewarded.