[Hiring] Senior Systems Support Engineer @Simera Sense

Role Description

Are you passionate about leveraging technology to deliver exceptional customer experiences and optimise CRM systems? We are seeking a Senior Systems Support Engineer (CRM) to lead the support, enhancement, and continuous improvement of our CRM platforms. This is an exciting opportunity to combine your technical expertise, analytical problem-solving, and stakeholder engagement skills to ensure reliable, efficient, and scalable CRM solutions that empower business success.

Responsibilities

• Financial:
  • Support customer satisfaction and retention through effective technical leadership and resolution of complex engineering issues.
  • Contribute to reducing the cost of support and engineering rework by resolving issues efficiently and identifying recurring technical problems.
  • Support efficient use of internal engineering resources through effective technical investigation, clear problem definition, and appropriate escalation.
• Customer Integration & Technical Leadership:
  • Act as a primary technical interface for customers on optical payload integration, imaging performance, operation, and complex technical investigations.
  • Lead technical discussions with customers on imaging-system performance and integration topics, representing Simera Sense with confidence and technical credibility.
  • Apply optical and imaging systems engineering expertise to understand and resolve complex customer technical issues.
  • Support customers in correctly interpreting and implementing Simera Sense payload requirements within their spacecraft and mission architectures.
  • Translate detailed optical and payload performance into practical system- and mission-level implications for customers.
  • Identify incorrect assumptions, integration risks, and potential performance limitations early.
  • Present technical analysis, findings, risks, and recommendations clearly to customers across a range of technical backgrounds.
  • Constructively challenge technically incorrect assumptions while maintaining productive customer relationships.
  • Develop increasing ownership of complex customer technical engagements, escalations, and mission-critical discussions.
• Optical & Imaging Systems Engineering:
  • Analyse and interpret the performance of electro-optical imaging systems at instrument and mission level.
  • Investigate imaging-system behaviour across optical, detector, electronic, firmware, thermal, mechanical, calibration, and operational domains.
  • Interpret imaging performance characteristics including MTF/OTF, spatial resolution, SNR, radiometric performance, detector response, spectral response, focus, distortion, and field-dependent performance.
  • Analyse engineering, calibration, and test data to determine whether measured behaviour is consistent with expected system performance.
  • Understand the relationships between optical design, detector characteristics, thermal environment, mechanical alignment, calibration, and operational configuration.
  • Interpret and critically assess optical performance models, verification results, and measured payload performance.
  • Translate instrument-level performance into practical implications for spacecraft integration, mission operation, and image-product performance.
  • Support the investigation and resolution of anomalous or unexpected imaging-system behaviour.
• System-Level Problem Solving:
  • Understand the optical payload as an integrated system, recognising interactions between optical, detector, electronic, firmware, mechanical, thermal, calibration, operational, and customer spacecraft domains.
  • Diagnose complex performance and operational issues across system and subsystem boundaries.
  • Develop structured technical investigations based on available evidence, engineering analysis, and targeted testing.
  • Clearly distinguish between observed facts, engineering interpretation, working hypotheses, and conclusions supported by evidence.
  • Identify the additional evidence, testing, or specialist analysis required to progress an investigation.
  • Interpret technical and performance data and translate it into actionable engineering insight.
  • Develop a strong understanding of how Simera Sense products behave within real customer spacecraft and mission environments.
• Technical Investigation & Escalation:
  • Independently own complex or high-impact technical investigations from initial problem definition through analysis, recommendation, and closure.
  • Establish clear investigation structures covering known facts, open questions, engineering hypotheses, required evidence, risks, and next actions.
  • Determine when specialist Optical, Electronics, Firmware, Mechanical, Systems, Production, or Product Engineering input is required.
  • Coordinate specialist engineering inputs while retaining ownership of the overall technical investigation and customer-facing technical narrative.
  • Escalate appropriately when required, providing clear problem definition, supporting evidence, analysis, and specific technical questions.
  • Take technical leadership during complex customer investigations and drive activities towards a defensible conclusion or clearly defined next step.
• Cross-Functional Collaboration:
  • Work closely with Optical, Systems, Mechanical, Electronics, Firmware, Production, AIT, Product, and Commercial teams to investigate and resolve customer technical issues.
  • Translate customer observations and mission-level concerns into clear engineering problem statements for internal teams.
  • Integrate inputs from multiple specialist disciplines into coherent system-level conclusions and recommendations.
  • Ensure technical findings, uncertainties, risks, and limitations are accurately communicated between customers and internal stakeholders.
  • Support alignment between customer mission needs, product capability, and available engineering evidence.
• Process & Knowledge Development:
  • Contribute to improving structured approaches for technical investigation, customer support, escalation, and engineering knowledge management.
  • Capture and document technical solutions, investigation findings, lessons learned, and recurring system behaviour.
  • Support development and improvement of customer-facing technical documentation, engineering guidance, product information, and internal support materials.
  • Identify recurring customer or integration challenges that could be addressed through improved documentation, product capability, verification, or engineering processes.
  • Help convert individual engineering investigations into reusable organisational knowledge.
• Team Contribution & Development:
  • Provide technical leadership within the Systems & Mission Support team, particularly on optical, imaging-performance, and complex system-level topics.
  • Act as a senior technical point of escalation for complex customer and mission-support activities.
  • Support and mentor other team members in structured technical investigation, systems thinking, and customer-facing engineering communication.
  • Provide continuity of technical leadership for complex customer issues when the Systems & Mission Support Manager is unavailable.
  • Contribute to building team capability and shared ownership of customer technical activities.
  • Develop increasing ownership of high-impact customer engagements, technical escalations, and mission-support activities.
• Continuous Improvement:
  • Maintain and develop knowledge of optical and imaging systems engineering, remote-sensing applications, detector technology, calibration, and relevant spacecraft integration topics.
  • Develop broader system- and mission-level understanding beyond individual optical engineering disciplines.
  • Contribute to a culture of structured engineering learning from customer engagements and technical investigations.
  • Ensure lessons from real-world payload integration and operation are captured and shared with Engineering and Product teams.
  • Use customer and mission experience to identify opportunities to improve product robustness, technical documentation, engineering tools, and customer outcomes.
  • Continue developing customer-facing technical leadership, communication, and stakeholder-management capability.

Qualifications

• Bachelor's Degree or Postgraduate Diploma in Optical Engineering, Photonics, Physics, Applied Physics, Aerospace Engineering, Electrical/Electronic Engineering, Systems Engineering, or another closely related engineering or scientific discipline, with relevant professional experience in optical or imaging systems.

Requirements

• Typically, 5–10 years of professional engineering experience, including significant experience in optical, electro-optical, or imaging systems engineering.
• Hands-on experience analysing the performance of optical or imaging systems at instrument or system level.
• Experience working with relevant imaging-system performance characteristics such as MTF/OTF, spatial resolution, SNR, radiometry, detector performance, spectral response, focus, distortion, and/or calibration.
• Experience interpreting engineering requirements, optical or system performance models, verification evidence, test results, and measured performance data.
• Experience investigating complex or unexpected optical or imaging-system behaviour.
• Experience working across multiple engineering disciplines, particularly optics, detector/electronics, mechanical, thermal, firmware, or systems engineering.
• Demonstrated experience communicating directly with customers, partners, suppliers, or other external technical stakeholders within an engineering environment.
• Experience presenting technical analysis, findings, and recommendations to multidisciplinary stakeholders.
• Experience taking ownership of technically ambiguous problems and driving them towards resolution.
• Experience contributing to technical reviews, integration activities, anomaly investigations, or similar multidisciplinary engineering activities.

Benefits

• The opportunity to work in the fast-growing space industry.
• Niche global market for optical payloads for microsatellites.
• Cutting-edge technology at your fingertips.
• A competitive salary.
• A friendly working environment.

Special Requirements

• Willingness to travel locally and internationally for customer meetings, technical reviews, integration activities, and other engineering support as required.
• Flexibility to support time-critical customer, mission, or technical issues when necessary.

Ready to make an impact? Apply now by submitting your CV.