[Hiring] Senior Implementation Engineer @Baxter International Inc.

Role Description

This position will perform the technical implementation of Baxter Care Communications products. Your duties will include:

• Software, hardware, and network implementation activities
• Advanced IT tasks (network design and topology, network integrations, etc.)
• Provide oversight, training, and direction to 3rd party contractor implementation activities

You will work closely with other members of the Implementation Team including Project Managers, Educational Services, and Sales to ensure customer satisfaction through the implementation process. This role requires the candidates to be based in the greater Northwest due to the travel throughout required.

What you will be doing:

• Organize and lead multiple project implementations in a healthcare environment
• Lead network architecture, system fail-over, and other technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required
• Implement all installations per protocols
• Manage and perform installation of Baxter Care Communications and their partners’ applications/systems
• Provide Tier 3 support for customers through our support organization
• Complete, post, and update system, network, and server documentation in compliance with SOP, work instructions, and standard processes
• Provide continuous improvement feedback both written and verbal to improve products and processes
• Contribute to improvements and apply internal tools such as CRM, knowledge base, help center, etc.
• Demonstrate a pro-active approach towards safety, health, and quality in compliance with all company, governmental, and customer regulations
• Consistency to all company policies and procedures

Qualifications

• Bachelors of Science in Engineering, Computer Science, or related field required or equivalent experience of a minimum of 3+ years of related server/network engineering
• Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, IIS server, and associated networked systems
• Server administration experience with Linux server environments
• Detailed knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN) and their relevant security issues
• Understanding of project management fundamentals and demonstrated history of performing projects
• Ability to lead small teams with diverse technical skills during implementations as needed
• Must be able to lift 50 lbs and have a valid driver’s license
• Strong oral and written communication skills to resolve complex network and server related issues into practical concepts for customers to understand
• Maintain a professional image and demonstrate a willingness to contribute at all levels
• Perform complex research, analysis, and solve critical problems over sustained time durations in a logical manner
• Experience configuring, setting up, and debugging PC-based systems

Requirements

• Willing and able to travel approximately 25%; however, when business necessitates, travel can be 100% and on short notice
• May be required to work weekends or after hours to meet customer needs

Benefits

• Comprehensive compensation and benefits packages for eligible roles
• Medical and dental coverage that starts on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits