[Hiring] Senior Field Service Engineer / Senior Systems Administrator @Medtronic

Role Description

The Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day.

We offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US.

Position Responsibilities:

• Lead Field Implementation efforts including significant travel to hospitals across the US
• Perform hands-on installation work at customer locations for all AC&M product offerings
• Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings
• Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies
• Effective communication both verbally and in written form
• Conduct on-site IT trainings to hospital staff on our products
• Provide guidance to customers on how best to configure their environment for our products
• Ensure installation work that meets highest quality and customer services standards
• Create/maintain installation documentation
• Provide “Level 2” technical support for all HealthCast products
• Must be available for after-hours or weekend support if emergency customer situations occur
• Provide technical input for our Sales Directors and Sales Engineers
• Develop and deploy hardware and software tools that optimize field installations and configurations
• Provide feedback to R&D on how to make products easier to deploy and support in the field
• Flexibility to travel to customer locations with minimal notice when needed

Qualifications

• Must possess Bachelor's degree
• 10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologies

Requirements

• OEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, Drager
• A problem solving mindset
• Experience scripting
• Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience
• Networking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skills
• Sound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022. SQL Server 2016, 2019, 2022
• Experience with using Active Directory for authentication and authorization
• Experience with virtualization technologies and cloud including VMWare and Azure
• Wi-Fi Experience, including 802.11 standards and certificates
• Desktop support of hardware & device imaging
• Security experience including and understanding of encryption protocols

Benefits

• Competitive Salary and flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance, Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Incentive plans, 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)