[Hiring] Senior Field Service Engineer @B&R Industrial Automation GmbH

Role Description

Lead the delivery of after-sales support for ABB Distributed Control Systems (DCS), providing senior-level remote and on-site technical expertise across:

• Breakdown recovery
• Preventative maintenance
• Commissioning
• System modification
• Lifecycle services

Acting as a technical escalation point, you'll support customers with complex control system challenges while helping to develop colleagues and maintain the highest standards of safety and service delivery.

Qualifications

• Degree-qualified in Engineering (BSc) or able to demonstrate equivalent engineering competence.
• Extensive experience in process control engineering, including customer-site support, maintenance, commissioning, fault finding and complex technical troubleshooting.
• Proven ability to work independently while supporting and developing others.
• Expert working knowledge of at least one Distributed Control System (DCS), with the ability to broaden expertise through training and practical application.
• Strong understanding of process control principles and industries reliant on industrial automation systems.
• Demonstrated technical leadership skills, including complex diagnostics, technical reviews and risk-based decision making.
• Commercially aware, with experience supporting customer relationships, contractual commitments and technically robust service proposals.
• Self-motivated, adaptable and collaborative, with strong communication skills and excellent written and spoken English.

Requirements

• Deliver expert field service support for ABB DCS systems, including preventative maintenance, corrective maintenance, system modifications, commissioning and lifecycle services.
• Act as the senior technical escalation point, leading complex fault finding, root-cause analysis, recovery activities and technical risk assessments.
• Provide advanced on-site, remote and out-of-hours technical support while ensuring safe, high-quality service delivery.
• Manage customer service activities and maintenance contract obligations, building trusted relationships and providing clear technical guidance and recommendations.
• Conduct lifecycle audits, feasibility studies and technical assessments, identifying improvement opportunities and supporting system evolution.
• Prepare accurate technical reports, service documentation, quotations support and recommendations, while identifying opportunities for additional service and lifecycle solutions.
• Coach and mentor engineers, deliver technical training, and share best practices, troubleshooting methods and lessons learned across the service organisation.
• Operate in accordance with ABB's Code of Conduct and all health, safety and environmental requirements, including participation in the on-call rota and travel throughout the UK and occasionally overseas.

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Generous bonus scheme
• Company car or cash for car allowance