[Hiring] Senior Engineering Manager, Voice and Video @Twilio

Role Description

Join the team as Twilio’s next Senior Engineering Manager, Voice Media. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

• Lead a team of senior engineers developing Twilio's next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio's media processing capabilities

Qualifications

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.