[Hiring] Robotics Field Engineer/Technician @RightHand Robotics

Role Description

Your primary responsibility will be to lead the successful implementation of our robotic systems in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are fast-learning, independent, and can work with our engineering and go-to-market teams to make our customers and industry partners successful.

• Deploy automation solutions including robots, software, and auxiliary hardware in customer warehouses and e-commerce fulfillment centers.
• Configure, calibrate and test software and hardware for new, custom, or updated system deployments.
• Conduct on-site integration and test activities (or support these activities remotely) and evaluate post-go-live performance metrics.
• Be the primary point of contact for customers in the field during install and go-live.
• Execute field retrofits, upgrades and repairs (or support these remotely); working with our mechanical, electrical, and software engineers on troubleshooting field issues.
• Contribute to engineering and business development projects at RHR HQ.
• Support RHR in global tradeshow and marketing efforts, deploying and supporting demo systems both directly and remotely, as well as representing RHR in these and other public events.
• Lead and support in-person and remote instruction and training for customers, industry partners, and RHR resources.

Qualifications

• BS in EE/ME/CS or equivalent. Experience in services or deployment engineering positions is a plus.
• Fundamental knowledge of basic programming (Linux and/or Python experience is a plus).
• Strong interpersonal skills to learn about local operations and to identify and build relationships with on-the-ground stakeholders such as warehouse managers and IT operators.
• Strong organization and time management skills; ability to cope with fluctuating workloads and high-stress situations.
• Mechanical and electrical repair skills. Are you a “tinkerer?"
• Excellent written and oral communication skills.
• Be comfortable standing for up to 10 hours in one day testing our robots.
• Travel can fluctuate between 50-100% each month (can sometimes be lower, and includes international visits to customer sites).

Requirements

• General understanding of network topologies such as VPNs, firewalls, and routers.
• Experience with PLC programming.
• Ability to write tools and scripts to automate repetitive tasks.
• Experience recording logs and documenting software bugs.
• Experience with AI - usage and creativity encouraged.