[Hiring] Manager Network Engineering @SONIFI Solutions, Inc.

Role Description

SONIFI is seeking a Manager, Network Engineering to lead the team responsible for post-sales network configuration, implementation, and validation for our Managed Wi-Fi Network Solutions business. This remote, player-coach role leads a team of 10–20 employees while balancing deployment schedules, technical quality, resource capacity, customer requirements, and financial objectives. Approximately 20% of your time will be dedicated to hands-on network engineering, depending on business needs. The position requires approximately 10% travel throughout the United States, Canada, and Mexico.

• Lead, develop, and manage the Network Engineering team, setting goals and expectations, assigning and prioritizing work, monitoring progress and quality, providing timely coaching and feedback, completing performance reviews, managing performance issues, and serving as a role model for SONIFI’s Core Values and Leadership Success Drivers.
• Establish and monitor metrics for configuration accuracy, rework, engineering productivity, backlog, and resource utilization, using the results to identify delivery risks, guide coaching, and prioritize process improvements.
• Serve as a player-coach, dedicating approximately 20% of your time to hands-on network engineering, including the design, configuration, installation, turn-up, and validation of hospitality network deployments.
• Champion process, system, and automation improvements by gathering requirements, submitting them through the development process, partnering with Product Management to prioritize them, and driving adoption within the Network Engineering team.
• Plan and allocate resources to meet productivity and quality goals while improving the team’s processes, procedures, skill sets, speed, efficiency, and output.
• Support the department’s operational, budgetary, and financial responsibilities, making financially responsible, justifiable, and defensible business decisions in accordance with organizational policies and procedures.
• Collaborate across internal organizations to identify business requirements, communicate capabilities, deliver new products and services, and lead complex implementation and customer escalations through closure.
• Help create and maintain training, support documentation, and network configuration guidelines for subcontractors, Field Service, and the Technical Assistance Center covering site surveys, installation, configuration, and support best practices.

Qualifications

• A four-year degree in a related technical field and six or more years of technical experience, or an equivalent combination of education and experience.
• At least three years of leadership experience.
• Demonstrable knowledge of IP-based network engineering, configuration, and deployment, including TCP/IP addressing, subnetting, LAN/WAN configuration, and network installation support.
• Knowledge of network distribution technologies, including switched Ethernet, G.hn, Wi-Fi, and active and passive optical solutions.
• Hands-on technical proficiency to support complex deployments, resolve escalations, validate engineering practices, and coach team members.
• Working knowledge of vendor solutions deployed in SONIFI’s target markets, including Aruba Networks, Ruckus Networks, Meraki, Fortinet, and Palo Alto.
• Excellent verbal, electronic, and written communication skills, including the ability to explain technical concepts to nontechnical audiences.

Requirements

• The ability to balance hands-on project work with team leadership.
• Apply business concepts at tactical and strategic levels.
• Stay current with changing technology and industry trends.
• Work independently with strong initiative, organization, and follow-through.
• Proficiency with Ekahau Survey Pro, Microsoft Word, Excel, Outlook, PowerPoint, and standard office equipment and tools.

Benefits

• Competitive compensation package including health, dental, vision, 401(k) with employer match.
• Paid time off (PTO) and flexible work arrangements.
• Professional development opportunities.
• Pet insurance and on-demand pay.
• Compensation for this position generally starts at $100,000 to $130,000 annually and varies based on experience, education, specialty, training, and geographic location.

Company Description

SONIFI is known around the world as the best guest technology provider in hospitality, thriving on collaboration and curiosity for over 45 years.