[Hiring] Manager, Engineering @Priority Commerce

Role Description

The Merchant Capabilities team owns MX Merchant, the product merchants use to run the money side of their business every day: payments, terminals, invoices, payment links, customers, card vaults, recurring billing, receipts, reporting, and the sign-in and account experience around it all.

We’re modernizing MX Merchant from the front door. That means seamless sign-in with passkeys and trusted devices, PCI security, new self-serve account settings, and the next generation of payment links built on the embedded checkout widget.

Engineers own their work from pull requests through QA handover and release. QA engineers drive regression and risk, and an SDET owns the automation platform that checks our flows at scale. AI-assisted development is part of how we build. We share our own AI skills for things like release documentation, and we ship in two-week sprints with regular demos.

You'll manage one to several teams as a full-time craft; the team's performance is your contribution, and the leverage flows through judgment, hiring, coaching, standards, and the conditions you create, not your own commits. You can still pick up the keyboard when the work genuinely calls for it — you just won't lean on it as your contribution.

Responsibilities

• Craft: Hiring, feedback, and performance management operate as a system, not events.
• Impact: The team delivers predictably and sustainably; commitments to product, design, and business partners hold.
• Ownership: Owns the team's operational health; ensures SLO coverage exists for the team's services and is honored.
• Influence: Engineers grow into and beyond their levels; measured on the team's outcomes alongside the team's senior engineer.
• Judgment: Knows when to protect the team and when to push it; makes tradeoffs explicit rather than silently mortgaging the future.

Qualifications

• Experience managing engineers full time — hiring, performance, and delivery accountability.
• Sufficient technical depth to hold the bar in design reviews, incidents, and roadmap debates.
• Typically ~7+ years of experience including people leadership — a guide, never a gate.
• Strong technical background in .NET systems and Node.js/JavaScript applications.
• Experience managing legacy modernization as a delivery program (.NET Framework to modern .NET).
• Fluency in the operational side of the stack: API contracts, Kafka, observability, reliability patterns.
• Experience running hiring processes for .NET and Node.js engineers.
• Experience partnering effectively with senior technical leaders (Staff+ engineer).

Nice to Have

• Advanced degree (Master's or PhD) in Computer Science, Computer Engineering, or a related quantitative field.
• Prior individual-contributor experience as a Senior or Staff .NET engineer.

What’s Preferred

• Experience in payments, banking, or another regulated financial-services domain.
• Familiarity with PCI DSS or adjacent frameworks like SOC 2 Type II and SOX IT general controls.
• Experience with fraud detection, chargebacks/disputes, reconciliation, or AML/KYC systems.

Benefits

• Compensation range: $175K-$210K USD, $144K-$187K CAD.
• Bonus programs.
• 401(k) match.
• Employee Stock Purchase Program (ESPP).
• HSA and FSA options.
• Medical, dental, and vision coverage.
• Mental health support for employees and dependents through Lyra Health.
• Family planning and women’s health benefits through Carrot.
• Gym membership reimbursement and virtual wellness programs (including yoga).
• 3 weeks PTO to start, with unlimited PTO after year one.
• Education expense reimbursement.
• Leadership development programs.
• Certified Payments Professional (CPP) certification support.

Work Environment & Culture

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection.