[Hiring] Infrastructure Engineer @New Era Technology PH

Role Description

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects.

• Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction.
• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations.
• Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations.
• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle.
• Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions.
• Effectively communicate schedule changes to all relevant stakeholders.
• Accurately recording relevant data in all systems.
• Developing and maintaining effective working relationships with personnel from all departments.
• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others.
• Other duties as required.

Qualifications

• Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging.
• IT project management background preferred.
• 2+ years of experience in corporate IT and project coordination.
• 2+ years of technical support in a global setting (preferred).
• Skilled in using ServiceNow or equivalent ticketing platforms.
• Experienced in vendor coordination and remote issue resolution.
• Strong communication, organizational, and client engagement abilities.
• Knowledgeable in project management practices and handling multiple projects.
• Detail-driven, proactive, and highly adaptable.
• Holds a degree or certification in IT, Computer Science, or a related discipline.

Requirements

• Remote work setup.
• EST Hours (US).

Benefits

• Day 1 HMO for you + 1 free dependent after probation period.
• Health and Wellness Reimbursement Benefits.
• Sunlife Group Insurance.
• Company Salary Loans.
• Government contributions.
• Assistance with government loan payments.
• 13th month pay.
• Night differentials pay.
• Holiday pay (for hours worked on holidays).
• Mandated Leaves.
• Work equipment provided.