[Hiring] Industrial Technical Support Engineer @Veralto Global

Role Description

Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx’s industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems—supporting distributors remotely and providing targeted on‑site assistance when required.

This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel.

In this role, a typical day will look like:

• Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
• Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed.
• Supporting industrial printers and coders integrated into automated manufacturing lines.
• Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
• Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
• Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
• Mentoring and technically developing other support engineers.

Qualifications

• Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
• Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
• Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems.
• Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
• Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).

Requirements

• This role is not suitable for candidates with first‑ or second‑line IT helpdesk support backgrounds.
• Candidates must have direct experience diagnosing and repairing industrial machinery rather than end‑user computing devices.

Benefits

• The compensation range for this role is $52,200 - $91,400 USD per year.
• This job is also eligible for Bonus Pay.
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.