[Hiring] HPC/AI Hardware Technical Deployment Specialist @HPE

Role Description

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America.

• US Citizenship required
• Remote position with travel required 70% of the time
• US Federal clearance a plus but not required

Tasks and responsibilities include, but are not limited to:

• Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications.
• Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.
• Participate in system acceptance, working to resolve any HW fallout on the system.
• Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.
• Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.
• Provide appropriate documentation of tasks and activities and technical outlines.
• Responsible for following all HPE Travel Policies and Procedures.

Qualifications

• Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix.
• Understanding of a Data Center IT Operations environment.
• Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings.
• Experience and understanding of servers, storage, networking in a Datacenter environment.
• Able to proficiently perform data center support tasks with little guidance.
• Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Demonstrates a strong team mentality; able to work well with multiple cross functional groups.
• Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each.
• Professional written and verbal communication skills.
• Attention to detail with a focus on customer satisfaction.
• Ability to lift 50 lbs.
• Ability to stand on ladders.
• Ability to stand for long periods of time.
• Ability to operate manual and power hand tools.

Requirements

• 2+ years of technical experience and an Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: Commitment to creating an inclusive and accessible workplace.