[Hiring] Field Service Engineer I @Caterpillar Inc.

Role Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

Join Caterpillar’s Electric Power Division as a Field Service Engineer I , where you will deliver technical expertise supporting field startups for both standard and custom switchgear systems. In this role, you will handle warranty claims, perform remedial repairs, and support preventative maintenance contracts within your assigned territory. You will operate under the general direction of the Regional Service Manager.

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
• Support dealer service and sales teams in promoting products and services.
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
• Stay current on training for new and updated systems, technologies, and platforms.
• Gather feedback to identify opportunities for new products and improvements to existing offerings.
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
• Track, manage, and ensure resolution of product quality and performance issues.
• Communicate technical specifications and service instructions clearly to ensure optimal product performance.

Qualifications

• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Working knowledge of data gathering and analysis tools, techniques, and processes.
• Working knowledge of customer service concepts and techniques.
• Working knowledge and understanding of effective communication concepts, tools, and techniques.
• Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Working knowledge of a given technology and various application methods.

Requirements

• Preferred: Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
• Experience working cross-functionally with engineers, contractors, consultants, and end users.
• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints.
• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems.
• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE.
• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware).
• Minimum 2 years of related experience or 4 years of equivalent experience.
• Valid driver’s license and ability to meet background, drug, and medical requirements.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• Relocation assistance IS available for this position.