[Hiring] Field Service Engineer @GE Vernova

Role Description

GE’s Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. The Field Service Engineer – Drives performs a wide range of commissioning and service tasks and ensures proper installation, service, and commissioning of products and services.

• Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions.
• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures, daily logs, etc.
• Perform installation and commissioning activities at customer site locations of GE Drives.
• Perform installation and commissioning activities at customer site locations of GE Control, Automation, and EMS System.
• Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Under the direction of a senior engineer, perform a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems.
• Develop presentations and provide training and instruction to customers on drive operations.
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSEs, repair services, sales, and product engineering teams.
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services.
• Coordinate maintenance activities for the customer and planning for inspections.
• Provide support to engineering teams working on customer CMU’s projects.
• Identify new opportunities & development of effective offerings to improve in-service equipment reliability/availability.
• Promote sales of maintenance services.
• Provide on-call support in response to customer calls for service.
• Ensure appropriate response and service is provided to customer.
• Complete timely service reports and other administrative requirements.
• Support business growth opportunities and marketing campaigns.
• Other duties may be assigned by management to meet business needs.

Qualifications

• Bachelor's Degree.
• Minimum 3 years of field service and/or commissioning experience.

Requirements

• Ability and willingness to travel 85% of the time on short notice.
• Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
• Extended hours/overtime may be required during peak periods and emergency circumstances.
• Domestic or overseas travel to customer sites for extended periods of time.
• The work environment at onsite locations is of a construction type setting. The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips, and falls. The noise level on-site or on-board ships can be excessive; personal protective equipment (PPE) will be required.

Desired Characteristics

• Ability to learn and follow defined departmental policies, procedures, and practices.
• Ability to prioritize workload and organize work activities in order to meet business needs and department goals.
• Experience on Energy Management system for Power plants.
• Strong verbal, written, and interpersonal communication skills essential.
• Diploma or Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or minimum 5 additional years of related industry experience in drives).
• Experience with GE Drive systems (with 2 years practicable working knowledge of at least one GE Power Conversion drive system including: MV7000, SD7000, MV3000, MD2000, LV7000).
• Experience of working with LV/MV Drives ABB, Siemens, AB, Vacon, and Schneider.
• Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive/system controller (including PEC, PECe, CDC).
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
• Possess detailed knowledge, competence, and expertise with installation and commissioning tasks and services.
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
• Access to Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.