[Hiring] Field Service Engineer @General Motors

Role Description

This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Irvine, Costa Mesa, CA and surrounding area. The selected candidate must live in territory or relocate to Irvine, Costa Mesa (30 mile radius).

GM Field Service Engineers (FSEs) provide on-site professional automotive, business support to GM’s retail and wholesale communities. FSEs have broad responsibilities including:

• Vehicle diagnostic and repair support
• Providing an avenue for escalated cases
• Product problem resolution
• Territory management support for GM

The primary FSE objective is to diagnose and direct repairs on customer vehicles and to mitigate the progression to qualify for repurchase and reduce warranty expense. FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships.

Qualifications

• 2-5 years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic or repair experience
• Possession of a valid driver’s license and a clean driving record
• Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
• Ability to manage, resolve, document, and close dispatch cases in the required timeframe
• Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
• A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
• Ability to create and provide specialized training
• Excellent communication skills and time management to successfully prioritize and deliver critical services
• Self-motivated with a proactive approach to meeting and exceeding customer expectations

Requirements

• 10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
• Proficient user of Pico Scope
• 10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
• Computer hardware set-up, internet and wireless communications experience
• Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals:
• A1-A9 plus Master Technician certification
• T1-T8, plus Master Technician certification
• L1, L2 and L3
• Knowledge of LAN/WAN IT infrastructure

Benefits

• GM offers a variety of health and wellbeing benefit programs including:
• Medical, dental, vision
• Health Savings Account
• Flexible Spending Accounts
• Retirement savings plan
• Sickness and accident benefits
• Life insurance
• Paid vacation & holidays
• Tuition assistance programs
• Employee assistance program
• GM vehicle discounts
• And more