[Hiring] Field Service Engineer @BD

Role Description

As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories. You will work across the full product range, including:

• Total Lab Automation
• Blood Culture Systems
• Molecular Diagnostic Instruments
• Cytology Systems

Your role will also include installation, commissioning, preventive maintenance, and corrective service activities across the Advanced Diagnostics portfolio.

Main responsibilities will include:

• Commission and install instrumentation to agreed timescales and specifications.
• Perform preventive maintenance to planned schedules and quality standards.
• Independently complete corrective service actions while remaining fully compliant with manufacturer guidelines and company procedures.
• Deliver an exceptional customer experience through strong communication, technical ability, and commitment to rapid response and high system uptime.
• Produce accurate and timely service reports using an iPad-based application.
• Manage consignment and car stock effectively to ensure accuracy and availability.
• Build and maintain strong relationships with both internal and external stakeholders.

Qualifications

• Electrical/Electronic qualification essential (HNC, HND, City & Guilds or equivalent).
• Background in electro-mechanical, electronic, or related engineering discipline.
• Strong diagnostic and fault-finding capability across complex hardware and integrated IT systems.
• Essential experience with IT infrastructure and networked environments, including:
• TCP/IP networking
• DHCP
• DNS
• Windows operating systems and device configuration
• Network connectivity troubleshooting
• System integration and software-driven equipment support.
• Ability to diagnose both physical and network-related faults in a field service environment.
• Confident communicator with excellent customer-facing and stakeholder engagement skills.
• Adaptable and solution-focused with a drive to resolve issues efficiently.
• Growth mindset with a proactive approach to learning and improvement.
• Ability to work collaboratively within a high-performing, service-focused team.

Requirements

• Confident communicator with excellent customer service skills.
• Adaptable approach and motivated to deliver effective solutions.
• Growth mindset and proactive attitude.
• Ability to thrive in a collaborative, service-focused team.

Benefits

• Salary Range: £43,000 - £50,000 + Car and Bonus