[Hiring] Field Service Engineer @Labman Automation

Role Description

This is a remote role with regular travel across the US, primarily supporting customers in the North Eastern region. Occasional travel to Labman HQ in Stokesley, North Yorkshire, UK, will be required for training, technical development and company events.

We're looking for a Field Service Engineer to join our Support Team and provide technical support to Labman customers across the United States. You'll:

• Install, maintain, troubleshoot and optimise laboratory automation systems.
• Work closely with customers and our engineering teams in the UK.
• Use practical engineering skills and analytical problem-solving to diagnose faults, carry out repairs and upgrades, provide training and support long-term system performance.

This role could be a great fit for a recent MSc or PhD graduate in Physics, Chemistry, Materials Science, Chemical Engineering or a related discipline who wants to apply their scientific skills in a hands-on, customer-facing technical role.

Qualifications

• PhD, Master's or Bachelor's degree in Physics, Chemistry, Materials Science, Chemical Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics or a related discipline.
• Practical experience gained through research, laboratory equipment, internships, personal projects or previous technical roles is highly valued.
• Curiosity about how things work and enjoyment in solving practical problems.
• Comfortable getting hands-on with complex equipment.

Requirements

• Strong hands-on mechanical, electrical, electromechanical or mechatronics aptitude.
• Excellent analytical and problem-solving skills.
• Experience assembling, repairing, maintaining or troubleshooting technical equipment.
• Ability to interpret engineering drawings, schematics and technical documentation.
• Confidence using hand tools, diagnostic equipment and measurement instruments.
• Strong communication and customer service skills.
• Ability to work independently, prioritise tasks and take initiative.
• Good IT skills, including Microsoft Office.
• Willingness to travel extensively throughout the US.
• Valid US driver's licence and eligibility to travel internationally.
• Experience with laboratory automation, robotics, scientific instrumentation or industrial automation is advantageous but not essential.

Benefits

• Medical, dental and vision insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) and company holidays.
• Company laptop, mobile phone and required service tools.
• Business travel expenses reimbursed.
• Ongoing technical training and career development.
• Opportunity to work with cutting-edge laboratory automation systems.
• Travel opportunities across the US and to Labman HQ in the UK.

Company Description

Labman Values:

• IN IT TOGETHER – Shared effort, shared success.
• EXCELLENCE – Delivering the highest quality in everything we do.
• HUMILITY – Grounded, respectful, and always learning.
• SUSTAINABILITY – Building a business that lasts.
• FUN – Friendly, enthusiastic, and a bit different.