[Hiring] Field Service Engineer @Malvern Panalytical

Role Description

The Field Service Engineer (FSE) serves as the primary company representative to perform work at customer locations. The FSE installs company products, performs preventive maintenance, performs diagnostics & troubleshooting, and repairs for all company products. The Micromeritics Customer Experience mission is accomplished through the field service organization.

• Maintain the health and safety of our employees, customers, and communities as a top priority.
• Adheres to the company code of ethics and professional engineering standards.
• Travels within their assigned territory by car, train, or plane and provides installation and support of Micromeritics’ instruments.
• Performs service activities in conformance with (GLP) good laboratory practices.
• Maintains prompt professional communications with customers and internal staff and provides customer support to customers via phone and/or email.
• Perform field-based maintenance and repair of all company instruments.
• Performs field-based inspection and troubleshooting.
• Conducts repairs of instruments, orders, and replaces parts or components for malfunctioning instruments.
• Completes reports, logs and service documentation and repairs in conformance to good laboratory practices.
• Actively promotes company service products and offerings and markets company service products and contracts.
• Provide service reports related to product reliability/warranty.
• Contributes to documentation and records by revising up-to-date manuals, service notes, drawings, and other materials required to maintain best practices.
• Responsible for maintaining assigned equipment and tools, including company vehicles, parts, IT devices, and documentation.
• Maintain accurate and organized spare parts inventories, tools, and safety supplies.

Qualifications

• Experience installing, performing maintenance, troubleshooting and supporting end-user utilization of particle characterization or scientific instruments.
• Associate degree, or 2+ years specialized training of electrical systems, mechatronics, industrial systems, or related fields.
• Understands electronic systems technology including circuits, wiring/connectors, analog/digital communications, power adapters and transformers.
• Understands mechanical and plumbing systems including gas distribution, flow and pressure chambers.
• Knows how to use various testing devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems.

Company Description

About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies.

• We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
• Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals.
• Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide range of end markets including catalysts, chemicals, building materials, clean-tech and battery.
• SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment.
• We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
• We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
• We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world.
• Malvern Panalytical, Micromeritics & SciAps: Your Partners in Discovery.
• We are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career.