[Hiring] Field Service Engineer 3 @GE HealthCare

Role Description

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence. This position is for the San Antonio area, allows for relocation, and is remote.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• Must have a valid Driver’s License.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.
• Frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.
• Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Competitive salary and benefits.
• Career opportunities in a culture that fosters care, collaboration, and support.

Company Description

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.