[Hiring] Field Engineer @Motorola Solutions

Role Description

The Field Service Engineer will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job tasks include but are not limited to:

• Deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment.
• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics.
• Provisioning communication system infrastructure and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
• Providing weekly reports of activities and accomplishments.
• Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite.
• Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Demonstrating strong self-management and interpersonal skills to work closely with Motorola’s customers and subcontractor (MSS) community.
• Being self-motivated and self-managed to perform required duties with minimal direct supervision.
• Being able to quickly solve customer problems during stressful situations.

Qualifications

• Exposure to RF systems, wired/wireless communication systems, networking equipment, and IT networks.
• Knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN).
• Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques.
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community.
• Ability to develop and present technical training.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• FCC license and industry certifications such as ETA are a plus.

Requirements

• Associates degree in technology or related field OR related industry certificates.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!