[Hiring] Field Application Engineer II @Generac Power Systems

Role Description

Generac Home is hiring a Field Applications Engineer. In this role you will support the deployment, installation, commissioning, troubleshooting, service, and code compliance of Generac home energy solutions, including generators, solar, storage, and load management systems.

• Partner with Sales, Engineering, Product Management, Training, Service, and Operations to support field teams.
• Work on improving installation quality and customer experience.
• Bring field insights back to the business.
• Help resolve complex issues, deliver technical training, and support beta programs and product launches.
• This role is remote and candidates need to be based in either Nashville TN OR Greater Atlanta GA area only with up to 75% travel.

Qualifications

• Associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline preferred.
• 3+ years supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.
• Experience reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.

Requirements

• Provide on-site support for installation, commissioning, startup, and troubleshooting of Generac home energy systems, including generators, automatic transfer switches, solar, energy storage, and associated equipment.
• Document installation, commissioning, service, and support activities in detailed field reports to inform continuous improvement.
• Resolve complex product, installation, commissioning, and service issues on-site and through phone, email, and virtual support; collaborate with senior technical specialists and Field Application Engineers on escalations.
• Maintain regular contact with dealers, installers, and service providers to improve product adoption, installation quality, and customer satisfaction.
• Deliver technical training at customer, dealer, and distributor locations and to internal technical support, field service, warranty, and service operations teams.
• Review electrical one-line diagrams, load calculations, transfer switch configurations, and site-specific installation plans to support successful deployment.
• Partner with Product Development, Engineering, Service, and Quality on product launches, field evaluations, dealer audits, root-cause investigations, and improvements to product reliability and installation quality.
• Review training materials, installation manuals, service documentation, technical bulletins, and other customer-facing content for technical accuracy before publication.
• Advise internal and external sales associates, dealers, contractors, distributors, and service organizations on technical matters.
• Identify technical, regulatory, permitting, utility interconnection, and code-compliance barriers and coordinate internal resources to resolve them.
• Mentor Field Application Engineer I team members to support their technical and professional development.
• Travel up to 75%, including day trips and regional travel, with possible trips to Canada.

Company Description