[Hiring] Engineering Operations Manager @Five9

Role Description

The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations:

• Reducing friction in engineering workflows.
• Building the integrations and AI-assisted SDLC tooling.
• Serving as the technical lead for junior team members.

The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams.

Key Responsibilities

• Tooling Platform Strategy & Automation: Own the roadmap and architecture for Jira, Confluence, Jellyfish, and future engineering tools. Push configuration and administration work toward automation and self-service.
• Integrations & AI SDLC: Build and maintain integrations between engineering systems using REST APIs, webhooks, and scripting. Direct and evaluate AI-assisted SDLC work.
• Executive Reporting: Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting.
• Program & Release Support: Support program and release management with tooling, data, and process guidance across the SDLC.
• Process Standardization: Define and enforce consistent tool usage patterns across engineering, product, and TPgM teams.
• Engineering Productivity & Cross-Functional Partnership: Partner with engineering and product leadership to reduce friction in day-to-day workflows.
• Technical Mentorship: Provide technical direction, code and configuration review, and skill development for junior team members.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 4+ years of experience in engineering operations, tooling, integrations, or process management.
• Working proficiency in Python and REST API integration patterns.
• Git and PR-based workflow.
• Practical experience using an LLM as a working tool.
• Strong written communication spanning executive narrative and technical writing.
• Demonstrated ability to mentor or provide technical guidance to less experienced team members.
• Strong analytical and problem-solving skills with high attention to detail.
• Self-starter, comfortable operating without an established right answer.

Preferred Skills

• Experience administering Atlassian tools (Jira, Confluence).
• SQL for reading data: joins, aggregation, filtering.
• Experience with MCP or connector development, agentic patterns, and tool or skill design.
• Familiarity with Jellyfish or comparable engineering intelligence platforms.
• Experience with Agile methodologies and software development life cycle processes.
• Secrets and credential hygiene across systems.

Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• The more inclusive we are, the better we are.
• Five9 is an equal opportunity employer.