[Hiring] Engineering Manager - Site Reliability @Pliant

Role Description

You're the first hire for a Site Reliability function that doesn't exist yet at Pliant. Today, reliability is a responsibility scattered across many different teams, each with their own priorities:

• On-call rotation is only just being introduced.
• There's no framework for SLOs.
• Nobody's job is reliability instead of firefighting it on the side of something else.

You'll standardize the practice at Pliant while hiring the engineers to run it, coaching engineering teams to shift reliability from a burden into an integral part of the software development lifecycle.

Qualifications

• 7-10 years of engineering experience, including at least 3 years directly managing engineers.
• A track record of hiring and developing engineers, with specific people you've leveled or promoted.
• Hands-on production or reliability engineering background.
• Strong AWS and Terraform experience, comfortable working inside a managed infrastructure-as-code pipeline.
• Strong platform observability experience.
• Clear communication for a technical, cross-team audience.
• A track record of pushing reliability practices upstream into product engineering teams.
• Proficiency with AI-assisted development (Claude Code, Cursor).

Requirements

• Define the framework other teams use to set their own SLOs and error budgets.
• Own blameless post-mortems and root-cause fixes.
• Implement production readiness reviews.
• Close gaps in Datadog observability coverage.
• Hire and build the team from the ground up.

The First Year

• The first few months are about building the on-call rotation and incident process from scratch.
• By mid-year, you have SLOs defined for the services that matter most, a real incident review process, and at least one engineer on the team besides you.
• By year one, Site Reliability is a function other teams actually route to, not something they route around.

Stack

• Terraform
• Spacelift
• AWS (including a dedicated PCI-scoped account)
• Datadog

Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence.
• Attractive remuneration.
• Your choice of preferred OS, Windows or Mac.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Opportunity to develop your talent in a dynamic team with ambitious goals.
• Flexibility and possibility to work remotely.
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues.