[Hiring] Drives Field Service Technician @ABB

Role Description

ABB is seeking a Systems Drives Field Service Engineer. This role is responsible for supporting our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. The position requires:

• Excellent troubleshooting skills.
• A strong technical background in drives and motors.
• 80% travel to service demand-based customers throughout the USA.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The work model for the role is: Remote (must be in Wisconsin) {#LI-Remote}

This role contributes to the Automation Pulp & Paper division in the US.

Your Responsibilities

• Installation supervision according to manufacturer’s specifications of new equipment at customer sites.
• Interprets maintenance manuals, schematics, and software tools.
• Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools.
• Lead workers in servicing and repair of ABB equipment.
• Instruct customers in electrical theory and operation of ABB Drives.
• Lead drive system commissioning projects.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Citi-Bank Travel.

Qualifications

• High School Diploma or GED and 7 years of technical work experience.
• Associates Degree and 5 years of technical work experience.
• Bachelor's Degree and 2 years of technical work experience.
• Understanding of AC and DC drive systems.
• In lieu of bachelor’s degree, 5 years of experience as stated is acceptable.
• 3 years of experience performing field service engineering for AC and DC coordinated drive systems.
• Experience using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements.
• Work with ABB 800xA is a plus.
• Ability to analyze and test system hardware and software performance applicable to OEM integrated machines.
• Must already have work authorization to work for ABB in the US.
• Must be available 24/7 based upon business necessity.
• Up to 80% travel required.
• Ability to write detailed technical field service reports.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Comply with ABB and customer safety requirements and complete all designated safety training on time.

Benefits

• Choice between two medical plan options: a PPO plan or a High Deductible Health Plan (with a Health Savings Account).
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid, with the ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation, and virtual health.
• Employee discount program.
• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).
• ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.