[Hiring] Field Technician @ZOLL Medical Corporation

Role Description

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians
• Assist customer with application of equipment
• Escalates customer related issues to Service Manager and CQA Account Manager
• Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
• Potential for deployments to other customers in region at the direction of the manager
• Able to maintain customer specific information related to service activity
• Monthly reporting of department metrics for on-site coverage and PM performance
• Provide software upgrades as requested
• Special Projects as assigned

Qualifications

• Technical Degree (2 year minimum) or equivalent work experience - required
• Prior work experience interfacing with external customers - preferred
• Valid driver’s license - required
• Credit card in good standing for expenses related to travel - required

Requirements

• Excellent verbal & written communication skills
• Ability to meet objectives
• Ability to work independently
• Organizational skills
• Experience with computers and Microsoft Office

Travel Requirements

• Up to 90% travel required depending

Benefits

• Hourly pay rate: $25.00 to $35.00
• Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com