[Hiring] CAD Specialist @ENTRUST

Role Description

This position is a full-time remote position and can be located anywhere in the U.S.

The CAD Specialist is a mid-career technical professional responsible for supporting and optimizing enterprise CAD applications and engineering technologies. This role serves as an escalation resource for complex software, licensing, configuration, and drawing-related issues while partnering closely with engineering, design, Information Technology, software vendors, and project teams. The CAD Specialist will maintain CAD standards and configurations, support software deployments and upgrades, develop technical documentation and training materials, and mentor CAD users across the organization. The ideal candidate is a problem solver who can identify root causes, implement sustainable solutions, and drive continuous improvement across engineering design workflows.

Primary Duties and Responsibilities:

• Provide advanced technical support for Autodesk, Bentley, Hexagon, Carlson, and other engineering software platforms.
• Serve as an escalation point for complex application, licensing, configuration, and drawing-related issues.
• Partner closely with engineering teams, project stakeholders, Information Technology, and software vendors to troubleshoot and resolve technical challenges affecting CAD workflows.
• Develop and maintain CAD standards, templates, shared resources, and configuration management practices.
• Support software installations, upgrades, deployments, licensing administration, and enterprise technology rollouts.
• Ensure application compatibility and functionality.
• Collaborate with engineering and design teams to improve workflows and evaluate emerging technologies.
• Support data migrations and application integrations.
• Identify automation opportunities that enhance efficiency and quality.
• Create technical documentation, training materials, and knowledge base content.
• Mentor CAD Support Technicians, designers, drafters, and other CAD users.

Qualifications

• Associate degree in Engineering Technology, Drafting & Design, Information Technology, or a related field, or an equivalent combination of education and experience.
• 5+ years of progressive experience supporting or utilizing CAD software in an engineering, utility, infrastructure, consulting, or similar technical environment.
• Demonstrated experience troubleshooting CAD applications, software installations, licensing, configurations, drawing files, and performance issues.
• Working knowledge of CAD standards, templates, workspaces, plotting resources, and shared content libraries.

Requirements

• Advanced experience with Autodesk or Bentley platforms, including AutoCAD, Civil 3D, Plant 3D, MicroStation, OpenRoads, ProjectWise, or related products.
• Experience supporting Hexagon, Carlson, or other specialized engineering applications.
• Experience with enterprise software deployment, license management, VDI, VPN, cloud collaboration platforms, and remote-user support.
• Experience developing scripts, automation tools, or batch processes using PowerShell, VBA, Python, APIs, or similar technologies.
• Autodesk, Bentley, or related industry certifications.
• Experience mentoring junior technical support staff or leading small technical initiatives.

Benefits

• A supportive and inclusive work environment that values diversity and encourages innovation.
• Opportunities for professional growth and career development.
• Competitive salary and comprehensive benefits package, including generous paid time off, retirement program with a company match, tuition reimbursement, and flexible work schedules.
• Company-sponsored medical, dental, vision, and 401(k) plan with company match.
• Tuition reimbursement, voluntary life, disability, critical illness, accident, and hospitalization plans.
• HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts.
• Full-time employees are eligible to earn PTO hours.
• May be eligible for a discretionary bonus as determined by the company.