[Hiring] Writing Tutor @Ivy Tech Community College

Role Description

We are seeking a highly skilled Writing Tutor to join our team. In this role, you will leverage your technical and functional abilities to support the Ivy Tech Indianapolis Writing Center by conducting one-on-one tutoring in-person and virtually with Ivy Tech students and assisting leadership with additional tasks. The ideal candidate will have a proven track record of scaffolding and modeling the writing process, coaching writer development, championing customer service experiences, and a passion for delivering outstanding results in a dynamic environment.

Key Responsibilities

• Use established Writing Center pedagogy and protocols to tutor students one-on-one at various points of the writing process, working on written documents that span a range of subjects and genres. Thoroughly document tutoring data.
• Sustain high quality customer service while facilitating back-to-back tutoring sessions.
• Apply advanced problem-solving skills to troubleshoot and resolve student questions and inquiries.
• Collaborate effectively with cross-functional teams—including faculty—utilizing transparent and empathetic communication to help elevate departmental services and contribute to team initiatives.
• Assist departmental leadership with marketing and outreach, including conducting class visits, tabling events, and leading relevant workshops for students.
• Assist with monitoring department’s email communications to help schedule tutoring appointments for students.
• Maintain an understanding of pedagogical trends and apply relevant skills in support of student success.

Tutoring

• Tutor students with writing assignments following the established protocol in the Writing Center.
• Facilitate one-on-one support and student learning throughout the entire writing process.
• Complete a written report for each student upon the conclusion of each session.
• Collaborate with faculty and staff when necessary to ensure best possible outcomes for students.

Professional Development

• Participate in the Writing Center’s training and professional development throughout the semester.
• Utilize observation feedback to promote ongoing growth and tutor development.

Customer Service

• Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, collaboration, and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued, supported, and empowered to succeed.
• Take initiative to go beyond the easiest or surface answer for a student or stakeholder, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.

Qualifications

• A proven track record of tutoring, teaching, or coaching others through adult-writer development processes will be prioritized.

Requirements

• Proficiency in composing rhetorically-savvy texts, with hands-on experience tutoring, teaching, or coaching others through learning and skill development processes.
• Proficiency with computer and web applications on various devices, including Windows PCs, MacBooks, and Google Chromebooks.
• Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
• Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, provide non-judgmental feedback, and build positive rapport with others.
• Ability to think critically, make decisions independently, and solve complex problems in a timely manner.
• Proven experience in collaborating effectively with diverse teams to achieve common goals.

Preferred Additional Skills

• Familiarity with writing center or rhetoric/composition pedagogies, academic writing genres, and tutoring best practices.
• Experience in teaching or tutoring writing at the college level, customer service, or similar environments.
• Ability to demonstrate a positive attitude of approachability and adaptability.
• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings.
• Fee remission for employees, spouses, and legal dependents.