[Hiring] University Relations Manager @ISEP Study Abroad

Role Description

The University Relations Manager is responsible for working with ISEP member institutions to increase student mobility on both ISEP Exchange and Direct study abroad programs. The University Relations Manager serves as the primary point of contact for coordinators and other contacts at institutions in their designated region and works closely with member institutions to uphold ISEP membership standards and ensure quality program delivery.

The University Relations Manager is also responsible for generating interest and recruiting for maximum participation in ISEP study abroad programs. The position focuses on promoting ISEP brand awareness with student organizations, international office staff, and career services staff on campuses with high potential for participation in ISEP programs.

The position will initially be responsible for a portfolio of member institutions across Italy, Malta, Greece, Türkiye, Bulgaria, Hungary, Poland, and the Czech Republic. The geographic scope of the designated region and the countries included may evolve in response to ISEP's strategic priorities and organizational needs.

Qualifications

• Bachelor’s degree
• Must be fluent in English
• 3-4 years of work experience in international higher education, international programs management, or related areas
• Travel, study and/or work experience abroad
• Knowledge and experience working with cultures and higher education institutions outside of the United States and an understanding of the U.S. higher education system
• Excellent cross-cultural communication, verbal and written communication, strong customer service and student relations skills
• Proven record of effective engagement with stakeholders at all university administration levels
• Understanding of strategic student recruitment and implementation
• Ability to define and conduct market research, and to collect and interpret data to inform program development
• Understanding how to effectively market an organization’s brand with pertinent populations
• High proficiency in the use of social media in a professional context
• Ability to travel, depending on seasonal demand, including overnight travel and other more extensive trips
• Willingness to work non-traditional hours and experience organizing and hosting student events
• Proficiency in at least one additional European language, with Italian preferred

Requirements

• Serves as primary point of contact for ISEP Coordinators from members in designated regions regarding student recruitment and issues that affect membership standards
• Develops initial mobility plan with institution and provides initial coordinator training and mentoring, plus continuing re-education on ISEP processes
• In coordination with regional Director and Assistant Director, develops and implements a student recruitment strategy for institutions within a specified portfolio to meet defined participant numbers and revenue targets
• Visit institutions, host ongoing webinars, attend study abroad fairs and other events
• Manage and lead regional team meetings while providing training and guidance for student-facing staff for designated areas of responsibility
• Responsible for initiatives to strengthen program delivery and student satisfaction, in collaboration with Student Services Officers
• Works strategically with member universities on student recruitment through international programs office, faculty, career services, and other administrative staff
• Regularly reports on engagement at institutions within region and provides periodic progress reports on meeting goals and targets
• Ensures member familiarity with and adherence to ISEP health and safety protocols and develops regional health and safety plans
• Monitors adherence to and addresses violations of ISEP membership standards and escalates to Director when necessary
• Accountable for member satisfaction levels
• Develops, in consultation with competitive analysis and market research, a proposal for any new programs for review
• Standard working hours will be established in coordination with the manager
• Travels regularly, as needed, to visit member institutions, support student recruitment and program development efforts

Benefits

• The position requires regular travel to current and prospective member institutions
• Promote ISEP’s brand, monitor adherence to membership standards, support regional health and safety planning
• Strengthen institutional relationships and recruit students for ISEP study abroad programs
• Travel is typically seasonal and may account for up to 40% of work time

Company Description

ISEP is an equal opportunity employer (EOE). We strongly support diversity in the workforce.