[Hiring] Training Specialist @MSD

Role Description

As a Training Specialist, you will play a key role in supporting customer success for our company’s Animal Health Technology Solutions across New Zealand. You’ll deliver high-quality customer onboarding, training, and ongoing support to help customers confidently adopt and use our technology solutions.

Responsibilities include, however not limited to:

• Customer Training and Onboarding
  • Deliver onboarding, training, and refresher sessions for end users of our company’s Animal Health technology solutions.
  • Assess customer training needs and tailor delivery to customer capability, operational context, and product use.
  • Support customers to build confidence and capability in using hardware, software, and related systems.
  • Help ensure customers receive the training and support required to achieve value from our company’s Animal Health technology solutions throughout the customer lifecycle.
• Customer Support and Issue Coordination
  • Provide first-line product support and troubleshooting for customer queries relating to hardware, firmware, and software.
  • Identify, document, and help coordinate resolution of customer issues with relevant our company’s Animal Health colleagues, dealers, or business partners.
  • Maintain accurate records of customer issues, actions, owners, and follow-up requirements.
  • Assist with minor equipment repairs, updates, and system improvements where appropriate.
• Internal Capability and Knowledge Sharing
  • Deliver product training and upskilling for new and existing our company Animal Health employees and business partners to maintain strong product knowledge.
  • Support the development, review, and maintenance of training materials, user guides, and related documentation.
  • Help ensure customers, staff, and business partners are informed of relevant software improvements, new releases, and new features.
• Field Engagement and Commercial Support
  • Travel extensively across the territory to work directly with customers and support successful product adoption.
  • Support sales and customer support teams throughout the sales process, onboarding, and ongoing customer engagement.
  • Contribute to awareness and promotion of company’s Animal Health technology solutions through customer meetings, demonstrations, field days, conferences, and industry events.
  • Assist with sales presentations and dealer support activities where appropriate.
  • Support customer engagement through approved communication channels, including user community platforms.

Qualifications

• Agricultural, dairy, or farming experience is highly desirable.
• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment.
• Strong verbal and written communication skills.
• Confidence facilitating training for individuals and groups of customers or industry stakeholders.
• Ability to assess training needs and adapt delivery to different technical and operational audiences.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to coordinate multiple priorities, manage territory travel, and work independently.
• Strong relationship management skills and a customer-first mindset.
• Ability to engage credibly with customers and stakeholders across a range of technical and operational settings.
• Strong computer literacy and comfort learning new systems and digital tools.
• Experience using CRM software, ideally Salesforce, is desirable.
• Strong record-keeping and documentation skills.
• A strong understanding of, and passion for, New Zealand agricultural industries.
• Full, current New Zealand driver’s licence.

Benefits

• The opportunity to make a meaningful impact by helping customers succeed through training, support, and capability building.
• A field-based role with variety, autonomy, and the chance to work directly with customers across New Zealand.
• Support from a trusted global animal health organisation that values collaboration, learning, and continuous improvement.
• The chance to grow your skills, deepen your expertise, and expand into new opportunities within a dynamic and evolving business.
• A collaborative team environment where you’ll work alongside passionate, like-minded people who are committed to making a difference.