[Hiring] Training Specialist @Grafton Integrated Health Network

Role Description

At Grafton Integrated Health Network, we’re united by a shared purpose: helping individuals with complex needs live their best lives. As a member of our Learning team, you’ll play a vital role in equipping employees with the tools, skills, and confidence they need to provide exceptional care and thrive in their roles.

• Provides direct training and consultation to both internal stakeholders and external customers in consultation and outreach line of business as related to Ukeru, Trauma Informed Care, and Grafton Method techniques and strategies.
• Coordinates training with external stakeholders and is involved with the distribution of Ukeru blocking equipment.
• Demonstrates the highest form of customer service and professionalism while promoting the brand of Grafton Integrated Health Network and specifically Ukeru.
• Reports to the Performance Architect.

ESSENTIAL JOB FUNCTIONS:

• Travels extensively (42 of 52 weeks of travel per year) to provide direct training and/or consultation and guidance to external customers (both independently and as a member of a team).
• Uses firsthand experience, training, and knowledge in the field to give guidance and advice to leadership and employees of other organizations in the moment.
• Must have the ability to “think on your feet,” respond professionally when verbally challenged, and provide solid advice to very difficult situations independently.
• While at customer’s facility, advises and guides organization’s leadership in areas such as:
  • Communication plans
  • Orienting clients to Ukeru
  • Creating data management systems with accompanying dashboards for reporting
  • Equipment selection and placement
  • Coaching staff in the implementation of philosophy and techniques
  • Managing employees who are not buying into new approach
  • Communicating initiative to external stakeholders including parents/guardians
  • Implementing recognition programs to support the initiative in a positive manner
• As part of a team, organizes and completes the Grafton Cultural Assessment at external agencies, including:
  • Facilitating focus groups
  • Meeting with various levels of administration
  • Meeting with various levels of clinical and program team members
  • Review of policy and procedures
  • Touring facilities
  • Reviewing incident data as well as organizational data
  • Preparing final written report
  • Delivering a verbal report directly to the leadership team
• Provides training and/or consultation and guidance to internal stakeholders throughout Grafton, including parents of Grafton clients.
• Responsible for making travel arrangements for self and/or others who will be conducting training.
• Ensures that the training site is adequate and materials are prepared and delivered to the training site.
• Once training is complete, ensures paperwork is completed in a timely manner.
• Constant interface with external and internal customers.
• Expected to deliver the highest level of customer service while representing Grafton in a professional and positive manner.
• Must present as a brand ambassador of Grafton/Ukeru in all aspects of the role.
• Assists with the sale of equipment by sharing knowledge and experience and suggesting type and quantity based on various factors.
• Responsible for offering suggestions for ongoing curriculum updates and development of materials used for training.
• Responsible for assigned account management activities such as:
  • Building strong customer relationships to maintain old business and acquire new sales based on their needs.
  • Acting as the customer’s representative to ensure that their requests are met with a focus on improving the customer experience in a timely manner.
  • Collecting and analyzing data pertaining to the organizations to understand changing needs.
  • Researching new legislature changes and knowing the ins and outs for each assigned state.
• For employees working remotely within Ukeru Systems, it is expected that the employee:
  • Has a designated area to work that is quiet and represents Grafton in a positive manner.
  • Joins scheduled Flash meetings with their camera on.
  • Is prepared and on their computer during the hours agreed upon with their supervisor.
  • Sees it as a shared responsibility to stay connected and engaged with other employees to promote teamwork and coordination.
• Attends seminars, conferences, classes, etc., to enhance and maintain knowledge of developments in the Human Service and Performance Improvement fields.
• Prepares reports, correspondence, and other documents/information regarding the activities, policies, and accomplishments of Grafton (Ukeru).
• Performs other duties as necessary.

Qualifications

• Bachelor’s degree preferred or equivalent experience in the human services field.
• Requires a valid driver’s license and dependable transportation.
• Requires a minimum of 1 year in a direct service delivery position (ex. direct support professional, case manager, teacher, therapist, etc.); or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Availability and willingness to travel frequently (Travel target for Learning Engineers is 42 out of 52 weeks per year).

Benefits

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)
• Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• If you have issues applying or have any questions about this position, please reach out to us at [email protected]
• Grafton is an equal employment opportunity employer and tobacco-free workplace.