[Hiring] Training Program Manager, Learning & Development (IT) @DaVita Kidney Care

Role Description

The IT Learning & Development Training Program Manager (ITL&D TPM) provides visionary and strategic leadership for the learning lifecycle of programs in DaVita’s core IT application suite. They act as the primary liaison between business stakeholders, learning design and training delivery teams, ensuring that training solutions are not only delivered on time but are also pedagogically sound and aligned with organizational and program goals.

• Accept assignment to defined L&D Programs, specifically supporting CWOW.
• Establish active engagement and positive relationships with business partners and teammates.
• Work with Business & IT leaders to:
  • Understand Program intent, expectations, challenges, budgets, and success criteria.
  • Identify comprehensive impact assessments on teammates, groups, and teams affected by the Program’s deployment.
  • Evaluate and define Village impacts from the Program’s deployment.
  • Establish Program-level deployment timelines and strategies.
• Oversee the end-to-end content development lifecycle, ensuring timely delivery of high-quality training assets.
• Conduct Content Reviews & Perform Quality Assurance on training materials.
• Create and update job aids, quick reference guides, FAQs, and other performance support collateral.
• Maintain an up-to-date and organized listing of all training content in the CWOW learning library.
• Monitor the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content.
• Provide administrative and logistical support for training initiatives as needed.

Qualifications

• Proven experience and expertise with CWOW and field teammate workflows.
• Ability to translate complex information into clear, concise performance support materials.
• Experience with various project management methodologies (e.g., Agile, Waterfall, Kanban).
• Ability to see the "big picture" and align training initiatives with long-term business objectives.
• Exceptional attention to detail to catch errors and inconsistencies in training materials.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Comfort with standard office software (e.g., Microsoft Teams, Word, PowerPoint).

Requirements

• Experience with basic graphic design or document creation tools is a plus.
• Familiarity with learning management systems (LMS) and training rapid development tools such as Articulate Rise, Camtasia, and Articulate Storyline is preferred, but not required.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.