[Hiring] Training Manager @Teleperformance

Role Description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:

• Discipline/Technical Training
  • Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
  • Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)
• Non-Technical Training
  • Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
  • Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
  • Training on leadership and management development

May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Qualifications

• Strong background in training and development
• Experience in discipline-specific training
• Ability to develop training materials and curriculum
• Proven leadership and mentoring skills

Requirements

• Expertise in one specialized discipline
• Thorough understanding of related disciplines
• Experience in managing training programs
• Ability to implement policies and standards

Benefits

• Supportive work environment
• Focus on employee well-being and work-life balance
• Culture of inclusion and diversity

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

We cultivate lasting client relationships and make positive contributions to our local communities.